Harassment: Sex, Religion, and Beyond — Employee/Manager Combination Package

Every employee needs to understand one basic truth: a respectful workplace is more pleasant and more productive for everyone. This new workplace harassment training series brings this message home, showing that bad behavior is not OK—whether it applies to sex, religion, or anything beyond…and whether it actually crosses the line into illegal harassment or not.

Inclusion Insights - Diversity Training

This new DVD training program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.

Inclusion Insights has been used by many leading organizations like Boeing, Pepsico, McDonald's, Disney, NASA, Toyota and numerous others.

Customer Service Counts

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Bloodborne Pathogens - General Version DVD

While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. That’s why it’s important to train all employees, not only those in positions where exposure hazards are a routine part of their jobs.

Customer Service Recovery for Healthcare: The Right Words at the Right Time DVD

This practical and memorable program is specifically designed to empower healthcare staff with a clear checklist of Customer Service Recovery tools and techniques.

Harassment: Sex, Religion, and Beyond — California Manager Version DVD

Keep your California mandated training fresh with our all-new dramatic harassment videos and training materials.

Conflicts in the Workplace: Sources & Solutions

Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

Going to Green Educator's Toolkit

Going to Green deals with the restoration of America's urban landscape through the creation of sustainable neighborhood ecosystems. Each chapter is devoted to a specific subject, accompanied by a lesson with service extension activities. Besides the science and social studies standards addressed throughout the film, the curriculum highlights various cross-curricular activities, such as literature, math, psychology and are tie-ins.

Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.

Managing Ethics - DVD

The benefits of working in an ethical company are well known. This managing ethics training video will help your managers and supervisors develop an ethical leadership perspective in order to sustain a culture of integrity among all employees.

Anyone Can Be An Ally: Speaking Up for an LGBT Inclusive Workplace

In this comprehensive training program, Brian McNaught demonstrates how anyone can be an ally to create a respectful workplace that is inclusive of gay, lesbian, bisexual and transgender co-workers.

Workplace Violence for Managers - The Early Warning Signs

The manager version of this video covers the ten warning signs seen in the employee version while offering additional content, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee.

Responsible Business Communication DVD

In a world where virtually anything scribbled or typed may be considered business-related, it is critically important to follow some basic rules of business correspondence. Failure to do so could result in far-reaching, often unforeseen legal implications. Any email, fax, handwritten note, calendar entry, or even an annotation in the margins can be archived and become part of a communication chain that can cost your company time, money and even its reputation.

Harassment & Diversity: Respecting Differences: Employee/Manager Combo Package

As a manager, you have a responsibility to keep your workplace free of any form of harassment. In this popular program, an office “comedian” uses his coworkers’ race, religion, and age as the basis of snide comments that no one else finds particularly funny. An emphasis is placed on the various types of harassment—other than sexual harassment—that can violate company policy.

Customer Service DVD Training Series

This Comprehensive 8-DVD set will teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

Drop By Drop - Subtle Discrimination

Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called "micro-inequities" and they occur in organizations every day.