Video Streaming Also Available
Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude.
Learn moreThis program is also available for online training -- See details below.
Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude.
The customer demographics for most organizations are changing in such a way as to increase the diversity of the populations we serve. This makes it imperative that we improve our customer service training so as to prepare employees to meet the challenges this diversity can present. Simple platitudes about the customer being "number one" or providing "first class service" are not enough. We must work on the values and skills employees need to meet or exceed the expectations of ALL their customers.
The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The program component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect.
By viewing the program and working through the support materials, participants will...
Program Includes: A 24 minute DVD or VHS, Facilitator's Guide and reproducable handouts.
Online Video Streaming Option Includes:
Pricing:
Contact our customer support team for a price quote and details.
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