50 Activities for Achieving Excellent Customer Service w/CD
Activity Manual by Roy Bailey
Activities cover
- Understanding stress
- Types of stress
- Stress and performance
- Sources of stress
- Managing stress Learn more
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Additional information about: 50 Activities for Achieving Excellent Customer Service w/CD
Activity Manual by Roy Bailey
Activities cover
- Understanding stress
- Types of stress
- Stress and performance
- Sources of stress
- Managing stress
Training Objectives
- Identify the various forms of stress
- Decide which types of people may be susceptible to stress
- Examine the different sources of stress and the impact on people and their performance
- Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance
