This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching.
Learn moreThe longevity of the hospitality industry is dependent on the quality of coaching given to today’s trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise.
This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching.
Duration: 18 minutes
Year: 2011
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