This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides.
Learn moreThis training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides.
10 Proven Strategies:
Making a commitment to service
Turning mistakes into service opportunities
Continuous improvement
Listening to--and acting on--new ideas
Facilitating the changing role of management
Defining the playing field
Giving employees autonomy
Measuring service performance
Holding everyone accountable
Celebrating sustained performance
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