Smile! - DVD

The program is a fun, entertaining way to start any meeting. After a short ride on the #27 with Reggie, your people will be ready to work with you to explore creating a SMILE! culture in your company or organization.

The SMILE! customer service training program offers a complete package to help you facilitate a training session around the topics of:

• choosing a positive attitude
• the role of attitude in the customer service interaction
• how to handle any customer - and still feel good
• how to get out of the downward spiral of a bad day
• the importance of choice in our lives

The SMILE! training package includes:

• 1 - 12 minute video or DVD
• 1 - 25 page Facilitator's Guide complete with large group and small group exercises, participant sheets (reproducible) and background articles about the Inside-Out Model for Customer Service, creating joy at work and the value of laughter at work.
• 10 - Buttons (just like Reggie's SMILE sign)