The Complete Telesales Training Kit - DVD

Produced - 1998

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Whether it's training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual's performance, this course covers it all.

From start to finish, every facet of the sales process is tackled. From making initial contact and finding out customer needs through to identifying buying signals, dealing with objections and closing the deal - it's all here in eleven easy-to-follow segments.

Based on people and situations everyone will identify with and presented in a fun but structured format, each video segment is followed by a review of key points by a telesales expert. So if probing, say, or staying in control of a presentation is a problem, these are skills that can be focused on. And if it's a whole new team that needs the ultimate A-to-Z to successful telesales then look no further.

The benefits

• True-to-life scenarios staff can relate to
• Suitable for teams or individuals - experienced or novices
• Ready-made OHTs with the main training points
• Eleven flexible and easy-to-identify modules

Program includes: DVD(73 mins), 11 segments of video, trainer's guide, resources binder and handouts.