The Difficult Guest & The Guest, 2nd Edition - DVD Combo

This package includes two of the best-selling customer service DVD's of all time - "The Difficult Guest" & The Guest, 2nd Edition".  You save over $300 when you purchase these two programs together.

This best-selling video package has become the gold standard for how to handle  customers and produce a positive outcome from difficult situations.

Package Includes:

• Difficult Guest
• Difficult Guest Role Play Program
• The Guest2E
• The Original The Guest
• The Guest CD-ROM (includes Leader's Guide, Reproducible Handouts, Customizable PowerPoint Presentation)
• 10 The Guest Pocket Cards
• 1 Difficult Guest Participant's Booklet
• 1 Difficult Guest Leader's Guide
• 10 Difficult Guest Pocket Cards