The Multicultural Customer - DVD

Produced - 2005

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone. It offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures.

In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.

Duration: 20 minutes

Online Video Streaming Option:

Cost
This program is offered on a per-play basis. 

• Base package: 100 plays for $425 (minimum purchase)
• More than 100 plays are only $3.00 per play if purchased with the base package.

What is a play?
Beginning a program on a PC/Macintosh opens a three-hour viewing period which counts as one play. All programs can be completed in two hours or less. 

License Term
Each license starts with a one year term. Purchasing additional plays extends the term for another year and any unused plays are extended as well. Otherwise, after one year, the term is ended and unused plays are lost. The license is terminated when all purchased plays are exhausted. 

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