Verbal Communication: The Power of Words - DVD

Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. We guarantee you won't forget the lessons.

This film helps you teach people how to speak and listen responsibly for essential results: quality of product, more error-free efficiency, higher productivity, smoother performance and better human relationships. After more than a decade as a best-seller, this film has been updated with a new infusion of training power so needed for the era of empowerment, diversity management and total quality.

LEARNING POINTS:

• Participants will learn to choose clear, meaningful language, listen actively, completely and with empathy. They will additionally learn to ensure two-way understanding and more.
• Length: 22 Min
• Includes: Leader's Guide