Workplace Hostility Training
The Angry Customer - New! (DVD)
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more| Our Price |
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Diffusing Hostility Through Customer Service - DVD
Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around.
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Training Scenes Library on DVD
The Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.
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The Respectful Workplace (3 DVD Set)
Video Streaming Also Available!
The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.
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A Costly Proposition - DVD
Release in 2006 - Featuring Wesley Snipes
This video is widely used to illustrate sexually harassing behaviors to managerial, non-managerial and human resource trainees. Learn more
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Opening the Right Doors - For all employees - DVD
Teaches employees skills for dispute resolution and defusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture. Learn more
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Workplace Hostility: Myths and Realities - Webinar (Feb 15)
This program will provide a nuts and bolts approach to dealing with the wide range of violent and hostile acts. Learn how to handle a hostility incident, how to use your EAP, fitness for duty evaluations and other resource. Learn more| Our Price |
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Anyone Can Be An Ally: Speaking Up for an LGBT Inclusive Workplace
Video Streaming is also Available!
In this comprehensive training program, Brian McNaught demonstrates how anyone can be an ally to create a respectful workplace that is inclusive of gay, lesbian, bisexual and transgender co-workers.
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Today In HR eNewsletter - FREE!
Today In HR Newsletter is a Monthly eNewsletter featuring articles, advices and ideas from industry experts. The newsletter delivers a diverse series of perspectives provided by human resources thought leaders, and delivers compelling updates on topics ranging from best practices for motivating employees, legal developments that affect how to do business, and much more.
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