The Best Service is No Service

There is somewhat of a disconnect between how CEOs perceive their companies' customer service (they think it’s above-average) and how customers feel about said service (more of them leave dissatisfied than satisfied). In this program, Bill Price says that the solution is to stop focusing on traditional customer service methods altogether. He draws on his experiences with Amazon.com and MCI to create a set of seven principles that will help you adapt a “no service” approach to customer service. Learn how to provide your customers with self-service alternatives and put systems in place that allow problems to correct themselves, all without having to invest in expensive technology.