Books - Communication Skills

Front Line Guide to Communicating with Employees (5 pack/Books)

Here is a useful guide to communicating with employees, co-workers and bosses –  packed with advice for improving the way you communicate throughout your professional and personal activities. 

If you really want to become a good communicator, you can do it – with this guide. Learn more

50 Activities for Developing Supervisory Skills

Ian Nicholls

Training Objective

Define the role of the supervisor

Develop key supervisory skills, including planning, organizing, and controlling

Improve communication skills

Develop skills for running effective meetings Learn more

50 Activities for Creativity and Problem Solving

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods. Learn more

Sharing Feedback With Style: Facilitation Kit

All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully

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The Question Book Goes Interactive

Robert W. & Sandra S. Bauer

The QBGI is a unique resource that can save you countless hours and money. It includes both a Workbook and CD-ROM Software containing:

More than 2,500 survey questions, organized into more than 50 topical categories, for use in your survey design efforts. Learn more

50 Communications Activities, Icebreakers, and Exercises

Best-Seller!

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness.

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Handbook of Gender, Work and Organization - Book

March 2011

This work of reference represents a remarkably complete, detailed and extensive review of the field of gender, work and organization in the second decade of the 21^st century. Learn more

Compendium of Learning and Development Quizzes

You’ll be amazed at how easy it is to find the perfect quiz. The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. Learn more

50 Activities for Administrative, Secretarial, and Support Staff

One of the few resources that addresses the unique needs of support professionals

By Elizabeth Sansom and Christine Newton

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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Expanding Personal Influence & Negotiation Skills: Facilitation Kit

Understand Which Strategies To Use When

To succeed in a world of rapid change, strategic alliances, and cross-functional work teams, leaders must possess more than one personal management style. Learn more

Leadership Lessons From Mom - 5 Pack

It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life. Learn more

Communicating Effectively In Teams

Improve all key communication skills within the context of achieving team goals. This workshop systematically presents core communication skills such as active listening, giving and receiving feedback constructively, and reacting to others' ideas. Learn more

Communication Effectiveness Profile Kit

Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. The Communication Effectiveness Profile looks at the large and often complex subject of communicating with others.

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Ethical Type Indicator - Leaders Guide

This Training Manual explains how to use The Ethical Type Indicator with The Seminar on Ethical Reasoning - an experiential workshop in which participants discover, examine and explore their ethical values and inner ethical constitution. Learn more

Global Competence - Video on DVD

Today most executives and managers need to have an international business and cross-cultural perspective. Global Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural communication. 

 

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Team Communications: 20 Essential Aids

One of the first things to go on a team is communication. When members fail to communicate with each other, and the team fails to communicate with stakeholders, you've got problems. Learn more

The Negotiation Sourcebook, 2nd Edition

The Negotiation Sourcebook, Second Edition focuses on the needs of active negotiators&emdash;those people asked daily to negotiate with vendors, government officials, and others. Learn more

Influencing Style Clock Facilitator's Guide

Understanding how we impact others is the foundation on which to build effective communication and influencing skills. The Influencing Style Clock (ISC) will help increase self awareness and identify how to successfully influence others.

Optional:

Influencing Style Clock- 5 Pack

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Manager's Pocket Guide to Generation X

How do we recruit and train the best and the brightest X'ers? How do we keep them challenged and productive? And how do we keep the best ones from moving on?

If you find yourself asking questions like these, you can't afford not to have The Manager's Pocket Guide to Generation X! Learn more

Manager's Pocket Guide to Effective Writing

Dr. Steve Gladis

Written communication is prevalent at most levels of business, but especially at the managerial level. Your writing may be grammatically and logically sound, but is it effective? Learn more

HR Audit Checklists

2010 Edition! 

Uncover potential HR compliance problems before they arise, while making certain each policy is current and provides the best information for your company.

HR audit topics addressed include: How to conduct a self-audit, Affirmative action laws, EEO, Discrimination, Workplace harassment, Termination, Communication, Salary and pay, Discipline, Safety, Health and security, Retirement and pension, Benefits-including 2010 HealthCare Reform, managing flexible work schedules, telecommunting, electronic monitoring, workplace violence. 

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Developing Employees Courseware

Developing Employees is a comprehensive two-day workshop to teach supervisors critical coaching skills that include continuous performance feedback, mentoring/teaching, delegating/empowering, and building relationships.

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Effective Communication - eBook

Literally Brainwash Others To Act The Way You Want Through Powerful Communication Techniques Learn more

Effective Communication Strategies for the 21st Century - eBook

If You Want To Skyrocket Your Success With Business And Improve Your Overall Life...You Need To Have A Look At Effective Communication Strategies In The 21st Century! Learn more

The Conflict Resolution Training Program: Leader's Manual

The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals. Learn more