Customer Service Books

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.

25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

Give your service personnel the cutting-edge skills they need to move their phone performance from “good” to “superior.”

In just 30 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.