Books - Employee Development

50 + Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives 

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Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more

Total Workplace Wellness Program

This program will help you improve the overall wellness of your biggest asset--your employees. Wellness programs do not have to be complicated or expensive. Make this program your first step toward developing a healthier workplace and control your healthcare benefit costs! Learn more

Employee Survey Question Guidebook

Make the most of your survey efforts using the Employee Survey Question Guidebook. The Employee Survey book covers survey goals, the process, planning your reports, writing the questionnaire, and many other topics to help you develop an effective, relevant survey. Learn more

Thomas Kilmann Conflict Mode Instrument (10 Pck)

By Kenneth Thomas and Ralph Kilmann

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Learn more

50 Activities for Developing Leaders Vol. II

Best-Seller By Lois B. Hart, Ed.D. (2003)

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For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Learn more

50 Activities for Achieving Change

A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving communication skills and more. Learn more

50 Activities for Creativity and Problem Solving

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods. Learn more

50 Activities for Promoting Ethics within the Organization

This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. Learn more

Learning from Conflict - Book

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learn more

Changing Pace - Binder/Book

This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning. Learn more

The Question Book Goes Interactive

Robert W. & Sandra S. Bauer

The QBGI is a unique resource that can save you countless hours and money. It includes both a Workbook and CD-ROM Software containing:

More than 2,500 survey questions, organized into more than 50 topical categories, for use in your survey design efforts. Learn more

Effective Supervisor Training Repros - Binder

Now it's easy to help your supervisors achieve top levels of competence and productivity with these pre-written training sessions on topics ranging from team building to time management. You get 25 ready-to-use training sessions. Learn more

50 Case Studies For Management and Supervisory Training

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Learn more

Great Games for Trainers

Add new life to your training programs! Here's a collection of 75 games that will reinvigorate any training session. There is something here for every trainer and every training situation - from light-hearted energizers to thought-provoking closure activi ties. Learn more

Measuring Organizational Improvement Impact - Book

By Richard Chang and Paul DeYoung

One of the most common reasons an organizational improvement effort does not reach its full potential is because different parts of an organization use different measures to drive and gauge the results of their efforts. Learn more

Managing Stress On and Off the Job (Booklets / 25 Pack)

In 16 colorful, “I love these little booklets” pages, employees will learn the causes of stress and how to recognize its symptoms. Learn more

Documenting Employee Performance Workshop

Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. Learn more

Rapid Skillbuilder Managing Poor Performance 10 Pack

The Managing Poor Performance SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Avoid, Recognize, Focus, Interview, Target, & Act. Learn more

Team Workout: 50 Interactive Activities

"Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience Learn more

Compendium of Learning and Development Quizzes

You’ll be amazed at how easy it is to find the perfect quiz. The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. Learn more

50 Activities for Administrative, Secretarial, and Support Staff

One of the few resources that addresses the unique needs of support professionals

By Elizabeth Sansom and Christine Newton

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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HR Manager's Legal Reporter

The HR Manager's Legal Reporter brings you the practical policies, programs, and advice you need to stay in compliance and avoid human resource-related lawsuits. Learn more

Success Through Teamwork - Facilitator Kit

>Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Learn more

A Foundation Of Teamwork - Facilitator Kit

Using DiSC To Build Team Relationships

Today's competitive marketplace demands that organizations do more, with less not an easy task. To accomplish this, organizations need to find ways to work smarter and faster, relying more and more on the knowledge and skills of teams specifically high performing teams. Learn more