Call to Order - DVD

Produced - 1995

Free Online Preview

In this video a cocky telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors. It isn't until a 'Twilight Zone'-like dream sequence that he sees the light and discovers where he's been going wrong.

The benefits

• Teaches staff how to deal with inquiries and develop sales opportunities
• Practical and easy-to-follow techniques
• Demonstrates how to close a sale over the phone
• Suitable for call center and telesales staff - in fact anyone who takes a customer call

Program includes: DVD (20 mins),briefcase booklet and discussion leader's guide.