Change Management

Mixing Four Generations in the Workplace - DVD

This Program is Also Available for Online Video Streaming!

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.

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Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more

Ready Response: A Supervisor Training Series - DVD

This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. Learn more

50 Activities for Developing Leaders Vol. II

Best-Seller By Lois B. Hart, Ed.D. (2003)

Free Shipping within the U.S.

For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Learn more

Accountability That Works! - DVD

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. Learn more

How to Handle Difficult People: Vol. 1, 2, & 3 - DVD

In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Learn more

The Unified Team - DVD

Free Online Preview Available!

Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.

In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.

Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide

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Dealing With Conflict - DVD

English & Spanish Versions Available!

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. Learn more

Managing Conflict at Work - DVD

Free Online Preview

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Learn more

50 + Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives 

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Leadership and Self-Deception -DVD

Leadership & Self-Deception training program illustrates this "simple" concept by presenting an unforgettable video re-enactment matched with a comprehensive workshop. Learn more

Learning from Conflict - Book

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learn more

Unlocking Conflict! Meeting Opener - DVD

Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Learn more

Communication Toolkit - DVD

Released - 2005

This course is also available for online training, see details below.

A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!

Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Learn more

Use the Telephone the Right Way DVD

Free Online Preview

Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

You'll Learn To:

• Provide great service, turning phone calls into relationship builders
• De-magnify conflict over the phone through sensitivity
• Overcome the two root causes of poor telephone communication
• Vary timing, tone and word choice to enhance caller comfort
• "Check phone use attitude," follow the "two-ring rule" and more!
• Apply voice mail etiquette that's also efficient

Complete with DVD, CD audio and viewer's guide. Length: 24 Min.

 

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What to Do When Conflict Happens - DVD

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Learn more

Taking Control of Workplace Violence - DVD

Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees. Learn more

The AMA DISC Survey (10 Pack)

The AMA DISC Survey is designed and intended to be used for individual, group, and organizational development. The survey is equally suitable for managers, work group or team members, and individual contributors. Learn more

How to Deal with Cultural Diversity in the Workplace - DVD

We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. Learn more

Communication: The Nonverbal Agenda, 2nd Edition - DVD

This is a provocative video program that examines the role that nonverbal messages play in our lives at work. We learn that ignoring nonverbal language can have costly consequences.

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Grand Canyon Adventures Package: DVD Version

This team building simulation will take participants on an unforgettable learning adventure! Set in the Grand Canyon, these video management training DVDs offer team building activities for groups, and provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building. Learn more

How to Develop Effective Communication Skills In an Instant - DVD

"How to Develop Effective Communication Skills" is a systematic, detailed training program that gives you a blueprint for effective communication; a formula for understanding. Learn more

Thomas Kilmann Conflict Mode Instrument (10 Pck)

By Kenneth Thomas and Ralph Kilmann

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Learn more

Painless Performance Improvement - DVD

Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues. Learn more

Twelve Angry Men: Teams That Don't Quit - DVD

Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.

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