Change Management

Jump! Meeting Opener - DVD

Leap out of a perfectly good airplane? Yes! Using skydiving as a metaphor, this video helps people see change as a series of steps and as an opportunity rather than a threat. Learn more

MILLENNIUM Coaching & Performance Feedback Training Scenes - DVD

This program is also available for online training. See details below.

Free Online Preview Available!

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New Employee Orientation: Essential Skills Training - DVD

New Employee Orientation: Essential Skills Training is a ready-to-use training program that will make your job easier. With this affordable, timesaving program, you can give new hires a complete overview of critical topics in just one short session!

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Optimizing Individual Performance During Change - Facilitator Kit

During a period of transition and growth, reorganization and new leadership, it is critical that all members of the organization view themselves as valuable resources. Their support is vital to the success of the change initiative and the organization overall. Learn more

A Foundation Of Teamwork - Facilitator Kit

Using DiSC To Build Team Relationships

Today's competitive marketplace demands that organizations do more, with less not an easy task. To accomplish this, organizations need to find ways to work smarter and faster, relying more and more on the knowledge and skills of teams specifically high performing teams. Learn more

High Involvement Teamwork - Facilitator Kit

Packaged Training Program: Integrated Curriculum

Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Learn more

Success Through Teamwork - Facilitator Kit

>Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Learn more

Peak Performance Principles - DVD

Based on Jack Canfield’s best selling book “The Success Principles”, this powerful seminar is loaded with life-changing ideas. Jack will show you how to build your self-esteem, take responsibility for everything that happens, clarify your vision, gain greater balance, find your purpose, and live a more fulfilling life. Learn more

Click 'n Train: Diversity - Legal Basics for Supervisors PowerPoint

As the American workforce continues to reflect our increasingly diverse population, organizations must make diversity more than a buzzword or a recruiting tactic. There is no specific diversity training required by law. However, best practices indicate that diversity training is essential given today’s increasingly diverse workforce.

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The New Supervisor in an Instant DVD

This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. Learn more

50 Activities for Conflict Resolution

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Learn more

Best Practices in HR Newsletter

Discover how companies nationwide are conducting HR practices. This twice-monthly newsletter service gives you the inside look at what other HR departments are doing. Learn more

How to Supervise People DVD

Free Online Preview

How To Supervise People

shows you the techniques to develop and inspire your people. Learn more

Dealing with Conflict Leaders Guide Kit

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. Learn more

Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) DVD

Free Online Preview Available!

Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Learn more

Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. Learn more

In An Instant (Vol.1,2,3,4 DVD Set)

Free Online Preview

You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.

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Use the Telephone the Right Way DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Learn more

Conquering Difficult Conversations: A Supervisor's Training Series - DVD

Help train supervisors to handle difficult situations with confidence!

Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

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Flex Style Negotiating - Instructor's Manual

Flex Style Negotiating is a 360-degree assessment-based performance improvement program for all professionals who rely on effective negotiation skills. It profiles participants' preferred negotiation styles and defines legitimate versus illegitimate behaviors. Learn more

Insight Inventory Training Manual

In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.

Key Benefits

• Irreconcilable differences suddenly seem understandable and productively bridged.
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DISC Styles Assessment (5-Pack)

The DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employees—and how it all links to the bottom line. Learn more

Leadership Lessons From Mom - 5 Pack

It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life. Learn more

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

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Ethical Type Indicator - Leaders Guide

This Training Manual explains how to use The Ethical Type Indicator with The Seminar on Ethical Reasoning - an experiential workshop in which participants discover, examine and explore their ethical values and inner ethical constitution. Learn more