Communication Skills

Listen and Win - DVD

To succeed in business today you must become an effective communicator. Why then are some people better communicators than others? In most cases the mastery of effective listening skills gives the best communicators the desired competitive edge.

Learn more

Cultural Awareness - DVD

This Program is Also Available for Online Video Streaming!

In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.

Learn more

More Bloody Meetings - DVD

Featuring John Cleese

Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. Learn more

Nobody's Listening - DVD

This humorous program gives learners the opportunity to recognize poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him.

Learn more

Making Your Presentation - DVD

Free Online Preview

This program has been prepared specifically to help young people overcome their nerves and fears in going public and make a presentation that is entertaining and rewarding. Learn more

Use the Telephone the Right Way DVD

Free Online Preview

Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

You'll Learn To:

• Provide great service, turning phone calls into relationship builders
• De-magnify conflict over the phone through sensitivity
• Overcome the two root causes of poor telephone communication
• Vary timing, tone and word choice to enhance caller comfort
• "Check phone use attitude," follow the "two-ring rule" and more!
• Apply voice mail etiquette that's also efficient

Complete with DVD, CD audio and viewer's guide. Length: 24 Min.

 

Learn more

Call of The Mummy - DVD

This course is also available for online training, see details below. 

In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. Learn more

Conflict: Rules of Engagement - DVD

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Learn more

Harnessing the Power of Blogs- DVD

As a platform for daily online publishing, blogs can dynamically connect your site to the larger online ecosystem and draw people to your site. The more readers that link to your blog, the higher your search engine ranking. Learn how blogging can expand your editorial mission.

Learn more

Discussing Performance - DVD

This course is also available for online training, see details below.

In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. Learn more

Building A Multicultural Team - DVD

This Program is Also Available for Online Video Streaming!

Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures.

Learn more

Meetings, Bloody Meetings - DVD

This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way Learn more

Talking to the Team - DVD

A team briefing is a vital event in every organization; it tells people what is happening and why. Team leaders therefore need to know how to talk to the team in order to exercise effective leadership Learn more

It's Your Call: Connecting with Customers Over the Phone - DVD

Video Streaming Also Available!

Everyone can learn how to handle telephone calls smoothly and professionally with this telephone customer service DVD.

Learn more

Life Lessons from the Playing Field- DVD

Jim Thompson describes youth sports as an illustration of the teamwork and high achievement that every organization wants to see in its employees. Learn more

No Privacy: Legal Issues in Email - DVD

Free Online Preview

E-mail is not harmless piece of technology, for in certain conditions, it can take you to court and even send you to jail. Click on this program and delete the possibilities of email-related lawsuits. Learn more

Life is Short - DVD

Without dialog, and in only 7 minutes, this video sends a powerful message about the profound importance of attending to the human side of business. Viewers follow Carl Kindred through his work day and note how his poor management style adversely affects his colleagues. Learn more

How to Manage Challenging Employees CNT - PowerPoint w/ Audio

Are you confident all your supervisors and managers are ready to deal with challenging employees who may need special handling? Are they prepared to control difficult situations? This plug-and-play professional audio presentation will do the talking and training for you. Learn more

Changing the Rules - DVD

Free Online Preview

The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. Learn more

Being Assertive - DVD

The use of assertiveness skills in the workplace is varied and unlimited. How many times have you seen people fail to contribute a great idea because they're reluctant to speak up? Or miss a chance to resolve an interpersonal challenge because they're afraid to deal with conflict?

Learn more

TV News: Writing and Editing the Story - DVD

Produced - 2001

The footage has been shot and the clock is ticking. How does a television news reporter put together an interesting and informative story in today’s hurry-up media marketplace? This program discusses the steps involved in preparing reports for the TV news: logging tapes; structuring the story; editing, including the techniques and relative benefits of linear and nonlinear editing; writing commentary; and creating a soundtrack. On-screen lists of key points summarize each section, and before-and-after sequences clearly demonstrate the differences between stories that really communicate and stories that miss the mark. (37 minutes)

Learn more

The Communication Combination Offer - DVD

Effective communication is the difference between productivity and chaos in the workplace. Learn more

Power of Listening - DVD

Listening is a crucial component of communication, but few people do it well. In organizations, a significant number of errors are caused by information that does not get properly conveyed or understood due to poor listening. Learn more

Manager's Library - (10 DVD Set)

Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition.

Learn more

Frontline Library - (10 DVD Set)

Free Shipping!

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Learn more