Conflict Management

Conquering Difficult Conversations: Addressing Personal Issues DVD

Help train supervisors to effectively tackle personal issues. Online preview available.

Help supervisors conduct difficult conversations with confidence and act in an objective, unbiased manner Learn more

Cultural Awareness - DVD

This Program is Also Available for Online Video Streaming!

In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.

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Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more

Dealing With Conflict (Healthcare Version) - DVD

Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever.

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Dealing With Conflict - DVD

English & Spanish Versions Available!

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. Learn more

Defining Bullying in the Workplace - DVD

Free Online Preview

Using dramatized scenes and interviews with a variety of industry experts, this program demonstrates some of the many forms of workplace bullying and offers a sound framework to help understand the nature, causes and effects of workplace bullying.

Length: 26 minutes

Produced: 2006

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The Respectful Workplace (3 DVD Set)

Video Streaming Also Available!

The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.

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Dialogue - Now You're Talking! 4-Part Series - DVD

This program is also available for online training. See details below.

Request a free online preview!

Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication.

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Dialogue - Now You're Talking! Series - Online Video Streaming

Request a free online preview!

Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. Learn more

Diffusing Hostility Through Customer Service - DVD

Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around.

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DISCstyles Assessment 5-Pack

This easily administered 30-item assessment includes use of three interpersonal settings to maximize contextual authenticity (work, home, social). Each of the three standard interpretive graphs are plotted enabling a complete view of your preferred style, and since the DISCStyles assessment can be completed in only 10­–15 minutes you gain valuable time for individual coaching sessions or group discussions.

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Diversity Challenges: What Would You Do? - DVD

This Program is Also Available for Online Video Streaming!

Whether your organization already started a diversity initiative or you're just beginning to look at the effect diversity has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.

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Don't Hesitate Communicate - DVD

Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This program explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Learn more

Effective Teamwork In An Instant - DVD

In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within teams and not from the top down as in the past. 

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Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals - Book

April 2003

Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures.

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Ethics 4 Everyone - DVD

This course is also available for online training, see details below.

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Learn more

Ethics 4 Everyone - Online Video Course

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Learn more

Thomas Kilmann Conflict Mode Instrument (10 Pck)

By Kenneth Thomas and Ralph Kilmann

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Learn more

Expanding Personal Influence & Negotiation Skills: Facilitation Kit

Understand Which Strategies To Use When

To succeed in a world of rapid change, strategic alliances, and cross-functional work teams, leaders must possess more than one personal management style. Learn more

Facing the Tiger: Workshop

How to Turn Conflict into Positive Change

Do you work with individuals or teams or even larger organizational units where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation?

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Feedback for Performance - DVD

Free Online Preview

Using feedback is a skill central to the success of any team and its leader. Learn more

Four Generations: The Greatest Potential - DVD

Video Streaming Also Available

With four generations in today's workplace, differences in attitudes, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. Learn more

From No to Yes - DVD

Free Preview

This program gives managers the skills of persuasion, vital in running meetings or trying to influence others.

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How to Develop Effective Communication Skills In an Instant - DVD

"How to Develop Effective Communication Skills" is a systematic, detailed training program that gives you a blueprint for effective communication; a formula for understanding. Learn more

Gender-Driven Selling Strategies - DVD

Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. 

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