Conflict Management

Ouch! Your Silence Hurts - DVD

This Program is Also Available for Online Video Streaming!

Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

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Painless Performance Improvement - DVD

Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues. Learn more

Performance Matters: The Need for Constructive Criticism - DVD

Hosted by John Cleese

Free Online Preview

To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. Learn more

Power of Listening - DVD

Listening is a crucial component of communication, but few people do it well. In organizations, a significant number of errors are caused by information that does not get properly conveyed or understood due to poor listening. Learn more

Race Discrimination Audio Conference CD

Race discrimination is the #1 type of claim filed with the U.S. Equal Employment Opportunity Commission (EEOC) - more than a third of the agency’s entire caseload in recent years. And, the stakes for employers keep getting higher. Learn more

Insight Inventory Form A: Teaming Up with INSIGHT- 5 Pack

The newest addition to the best-selling Insight Inventory product line is Teaming Up with Insight. Using all of the tried and trusted knowledge gained by using the Insight Inventory, this team focused product is dedicated to evaluating and improving vital group communication. Learn more

Ready Response: A Supervisor Training Series - DVD

This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. Learn more

Dealing with Conflict 360- 5 Pack

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. Learn more

The New Supervisor in an Instant DVD

This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. Learn more

Say the Right Thing - DVD

Real assertiveness involves clear yet respectful communication, particularly in the face of stress and conflict. Learn more

How to Supervise People DVD

Free Online Preview

How To Supervise People

shows you the techniques to develop and inspire your people. Learn more

Sharing Feedback With Style: Facilitation Kit

All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully Learn more

Step-By-Step Problem Solving - Facilitator Kit

It sometimes seems that there is a never-ending stream of problems to solve in business. Ironically, many are not new. Learn more

Conquering Difficult Conversations: A Supervisor's Training Series - DVD

Help train supervisors to handle difficult situations with confidence!

Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

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Insight Inventory Training Manual

In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.

Key Benefits

• Irreconcilable differences suddenly seem understandable and productively bridged.
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DISC Styles Assessment (5-Pack)

The DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employees—and how it all links to the bottom line. Learn more

Success Through Teamwork - Facilitator Kit

>Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Learn more

Team Working - DVD

Team-based structures are the most effective and rewarding way for people to work together. Team workers are motivated, satisfied, productive and flexible. Such businesses are more responsive to change and perform better than traditional hierarchies. Learn more

The AMA DISC Survey (10 Pack)

The AMA DISC Survey is designed and intended to be used for individual, group, and organizational development. The survey is equally suitable for managers, work group or team members, and individual contributors. Learn more

Insight Inventory Form B: Understanding Yourself & Others- 5 Pack

In just 30 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune. Learn more

The Four Styles - DVD

Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. Learn more

The Respectful Workplace - Opening the Right Doors (DVD)

The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.

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The Stanford Video Guide to Negotiating - DVD

Video Streaming Also Available

In business or otherwise, you probably do some form of negotiation every single day. But are you getting the most that you can out of it? This award-winning program follows talks between a baseball park and the team that might move there. Learn more

The Supervisor Toolkit - DVD

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. Learn more

The Unified Team - DVD

Free Online Preview Available!

Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.

In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.

Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide

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