Conflict Management

Twelve Angry Men: Teams That Don't Quit - DVD

Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.

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Unlocking Conflict! Meeting Opener - DVD

Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Learn more

Valuing Relationship Series - (3 DVD set)

Shows that "relationship" is the life-blood of the organization. Synergistic relationship patterns are the survival skills and creative tools for the future. The three part Valuing Relationship® series tackles work relationships from a different angles. Learn more

We're All Different: Diversity in the Workplace - DVD

This program is also available for online video streaming

Workplace equality is something that everyone is entitled to, regardless of factors like age, race, and gender. Too often, fear creeps in where issues of diversity are concerned and qualified individuals are overlooked just because they’re different.

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What to Do When Conflict Happens - DVD

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Learn more

Working with Aggression - DVD

Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. Learn more

Alternative Dispute Resolution - DVD

Dealing with the court system often means having to endure protracted and expensive procedures and as a result alternative means of resolving disputes are increasingly important? not just to ensure that disputes are settled fairly and justly, but to also relieve pressure on the court system. Learn more

Disruptive Behavior: Too Great A Cost (DVD)

This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety. Learn more

Transforming Workplace Conflict Courseware

Adult Learning Principles is a comprehensive one-day workshop for training instructors or "managers who also train" on how to use adult learning principles to make employee development a highly effective performance improvement strategy. Learn more

Networking & Relationship Building Profile Facilitator's Guide

The Networking & Relationship Building Profile Leader's Guide provide a detailed process for assessing an individual's existing capacity to network with others and highlights areas where improvements might be possible. Learn more

What Do You Say?-5 Pack

This self-assessment helps identify your communication style. By selecting the responses that indicate how you are most likely to reply in 12 different situations, you will gain insight into your style of influencing others. You will learn that your responses either more theory X (Parent) or Theory Y (Adult), and what this implies about how people can be motivated. Learn more

Valuing Relationship Series: Interpersonal Synergy - DVD

Helps employees take mutual responsibility for interpersonal challenges and in building synergistic work relationships. The focus is on the interaction (the dynamic space) between individuals.

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Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more

Valuing Relationship Series: Personal Patterns - DVD

Creates productive and synergistic relationships by developing the self-awareness and encouraging the personal growth of your employees. Personal Patterns emphasizes the individual's responsibility for understanding how one's own behavior forms the basis for building enhancing or depleting relationship patterns. Learn more

Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs. Learn more

Pfeiffer's Classic Activities for Managing Conflict at Work - Loose Leaf

When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn t necessarily destructive. When managed properly, it can actually be beneficial. Learn more

HR Executive Answers: New Supervisors Toolkit

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Gen Y Decoded: Insights and Tactics for Leaders DVD

Today’s young workers are a new breed. Socio-cultural factors, such as the self-esteem movement and ubiquitous technology, shaped a generation that thinks differently than its predecessors. Leaders that adjust their communication styles and expectations will succeed in connecting with and motivating this group. Dr. Yarrow’s tips for effectively managing Gen Y include providing context, relevance, and purpose for their work. Learn more

The Respectful Communicator - DVD

Effective communication is at the heart of organizational performance. When miscommunications occur, results are bound to suffer. In today's diverse workplace, a number of things can undermine successful communication, including a perceived lack of respect or inclusion. This program shows how taking a few extra steps can keep misunderstandings to a minimum. Learn more

Who's On First DVD

Abbott and Costello's famous routine-the only comedy routine in the Baseball Hall of Fame-is a wonderful way to begin any session on communication skills, listening, conflict resolution, teamwork, and more! Learn more

The Respectful Workplace It Starts With You - DVD

The Respectful Workplace explores this timely learning challenge through the introduction of 4 important skill points. Wrong-way scenes depict the negative impact of disrespect while right-way scenes inspire positive, respectful, inclusive behavior. Learn more

The Healthcare Toolkit Volumes 1 and 2

The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a fully facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session. Learn more