Additional information about: Conflicts in the Workplace
Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.
Learn these solutions:
• Responding with empathy
• Active listening
• Setting a limit
• Finding something to agree with
• Using “I” language instead of “You” language
• Disengaging to cool off
• Appealing to mutual self-interest
• Attacking the problem, not the person
Now, it is true that there are many things you CAN’T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.
Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Includes: This 50-page booklet accompanies the video and provides the opportunity to take a pre-test & post-test to evaluate knowledge of conflict resolution, understand common sources of workplace conflicts, grasp negative consequences, learn easy-to-use techniques, and much more!
Duration: 17 Minutes
Online Video Streaming Option:
- 1 Year Access via Internet or Intranet
- $6.00 per user
- Minimum order: $120.00
- Streaming Set-Up Fee: 85.00
Setting-Up Stream Video is Easy
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We offer two viewing options, you may view courses over our partner's turnkey Learning Management System (LMS) or you may use your organization's own LSM or intranet. Both options are provided at the same affordable pricing.
- Use our Partners Video-on-Demand LSM Platform - This options gives you the abiltiy to view videos over our LMS without any technical involement. We provide you with a Windows Media File and admisistrator password. Your employees long-on to to view the video over the internet on their desktops or laptops. Your company's account administrator has access to notification and may have tracking tools to ensure your training program meets its goals. Most videos are followed by a short post-training quiz, to assess learner knowledge and retention.
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