Continuous Process Improvement - Facilitator Kit

Packaged Training Program: Integrated Curriculum

Don't be fooled by the myth that just because a process worked well in the past that theirs no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness.

Skill-Based Program Content

Intro: CPI Concepts And Methodology

• Following the supplier-producer customer chain
• Defining process relationships
• Applying a systematic CPI model

Unit 1: Selecting A Process To Improve

• Determining core customer segments
• Defining customer requirements
• Selecting processes to improve

Unit 2: Analyzing A Process

• Creating a process flow chart
• Assessing value-added versus non value-added tasks
• Determining process measures

Unit 3: Measuring Process Performance

• Displaying and interpreting measurement data
• Uncovering process improvement gaps
• Identifying process problem areas

Unit 4: Improving A Process

• Developing an improvement plan that defines goals and responsibilities
• Negotiating improvement goals with customers and suppliers
• Applying a problem-solving model

Unit 5: Evaluating Improvement Efforts

• Tracking and analyzing the impact of improvement efforts
• Developing a transition plan
• Standardizing processes for sustained performance

Facilitator Kit: The Continuous Process Improvement (CPI) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• Implementation Guide
• Quick-Start Guide
• PowerPoint Presentation*
• Online Tools
• Travel Tote
• 1 Participant Kit

Participant Kit: Participant materials required to support the training program are available. Each Continuous Process Improvement (CPI) Participant Kit includes materials listed below:

• Participant Workbook
• Participant Tools on CD-ROM
• Five Practical Guidebooks: Continuous Process Improvement; Continuous Improvement Tools, Volume 1; Continuous Improvement Tools, Volume 2; Step-by-Step to Problem Solving
• Pocket Reference Cards
• Certificate of Completion

Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits.

Program Length: 3 Days/Flexible Training Options