Creating the Repeat Customer - DVD

Emmy winner Ross Shafer is a customer service professional. If he doesn't give his comedy club audiences what they've come for—laughter—he's out of business. Sharing his experience, he takes our camera crew on a fast-paced tour of businesses where customer service is key—and other locations where the service ends up scaring customers away!

Attitude is a major factor in making your customers feel like more than just customers. Coming at customers with sarcasm or derision will probably send people fleeing from your establishment. A happy image both in person and over the phone puts your employees and your business in a positive light.

Learn the following customer service skills:

• Make a good first (and lasting) impression.
• Show competence by listening to customers.
• Create personal relationships with your customers.
• Give customers more service than they expect.
• Resolve conflicts quickly.
• Thank customers for their feedback.

This customer service training video is fun to watch, but the learning points are not obscured by the humor. Every viewer will be reminded of the many ways to show customers that they're "number one."

Duration: 17 minutes

Online Video Streaming Option:

• 1 Year Access via Internet or Intranet
• $4.25 per user 
• Minimum order: $85.00
• Streaming Set-Up Fee: 85.00 

Setting-Up Stream Video is Easy

We offer you easy and convenient ways to quickly get started streaming videos to learners in your organization. 

We offer two viewing options,  you may view courses over our partner's turnkey Learning Management System (LMS) or you may use your organization's own LSM or intranet. Both options are provided at the same affordable pricing.

• Use our Partners Video-on-Demand LSM Platform -  This options gives you the abiltiy to view videos over our LMS without any technical involement. We provide you with a Windows Media File and admisistrator password. Your employees long-on to to view the video over the internet on their desktops or laptops. Your company's account administrator has access to notification and may have tracking tools to ensure your training program meets its goals. Most videos are followed by a short post-training quiz, to assess learner knowledge and retention. 
• Use Your Company's LMS or Intranet Platform - You can license our video content for use on your intranet or Learning Management System (LMS)? By streaming our video training, you'll provide your employees with convenient access from their desktops, and on their schedules. 

Contact our support team for additional information and a quote today.