2011 Year-End Sale!

5 Questions Every Leader Must Ask - Video On DVD

Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadership™, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. Learn more

A Leader’s Guide to Delegating - DVD

Produced - 2007

Free Online Preview Available!

This course is also available for online training, see details below.

What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. Learn more

Abilene Paradox (2nd edition) - DVD

Best-Seller!

This course is also available for online training, see details below.

In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene.

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Accountability That Works! - DVD

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. Learn more

After All, You're the Supervisor - DVD

This course is also available for online training, see details below.

A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.

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An Invisible Man Meets The Mummy - DVD

Government & Health care Version also Available!

This entertaining program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Learn more

Attitude Virus: Curing Negativity in the Workplace - DVD

This course is also available for online training, see details below.

Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Learn more

Communicating Non-Defensively - DVD

Free Online Preview Available!

This course is also available for online training, see details below.

Communicating Non-Defensively shows five essential skills that promote a productive work environment. Learn more

Communication Toolkit - DVD

Released - 2005

This course is also available for online training, see details below.

A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!

Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Learn more

Communication: The Nonverbal Agenda, 2nd Edition - DVD

This is a provocative video program that examines the role that nonverbal messages play in our lives at work. We learn that ignoring nonverbal language can have costly consequences.

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Curse of the Vanishing Employees - DVD

This program shows that supervisors, managers and team leaders play a crucial role in this process and demonstrates three of the most important tactics a manager can take to retain workers. Learn more

Dealing With Conflict (Healthcare Version) - DVD

Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever.

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Dealing With Conflict - DVD

English & Spanish Versions Available!

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. Learn more

Discussing Performance - DVD

This course is also available for online training, see details below.

In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. Learn more

Emotional Intelligence - DVD

Best-Seller!

This course is also available for online training, see details below.

Emotional Intelligence provides an excellent overview of this breakthrough training topic and includes commentary from numerous EI experts including Daniel Goleman and Peter Salovey. Learn more

Ethics 4 Everyone - DVD

This course is also available for online training, see details below.

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Learn more

Everest - DVD

Named One of the Best Training Programs in 2007

Climbing Mount Everest is hard. Climbing Mount Everest blind is ... impossible. Or at least that's what they told Erik Weihenmayer. This incredible true story follows Erik's quest to reach the summit of the tallest peak in the world - and the amazing team that made it possible.

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Fun Is Good - DVD

This course is also available for online training, see details below.

 

This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Learn more

General Hospitable - DVD

General Hospitable is filled with customer service tips your staff can put to use immediately. But more than just teach specific skills, it provides your healthcare team with a vision of what your facility can be when everyone sets their sights on consistently delivering top quality care to your patients.

 

 

 

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Groupthink, 2nd Edition - DVD

This course is also available for online training, see details below.

This updated version of Groupthink has been inspired by continuing demand for this important film, and by recognition of the ever-growing need for effective decision-making within groups. This film is a service to those who seek to improve the future by understanding and enhancing the group decision-making process. Learn more

It's a Dog's World - DVD

Free Online Preview Available!

This course is also available for online training, see details below.

This newly-updated version shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

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Leaders of Character: Leadership - The West Point Way - DVD

Leaders of Character: Leadership the West Point Way takes us into some of this country foremost organizations, including Proctor & Gamble, the FBI, Penguin Publishing, and the Peoples Health Center, where we see West Point graduates putting their skills to the test. Learn more

Leadership and Self-Deception -DVD

Leadership & Self-Deception training program illustrates this "simple" concept by presenting an unforgettable video re-enactment matched with a comprehensive workshop. Learn more

Lessons From the New Workplace - DVD

In step by step detail, this exciting video shows how three vastly different organizations have successfully implemented Dr. Wheatley's concepts within their teams. Looking at these diverse organizations, viewers will find many practical applications on how to analyze their own work roles in new and more productive ways. Learn more

Magic of We - DVD

Best-Seller

Free Online Preview Available!

This course is also available for online training, see details below.

In The Magic of We, you'll see a team of 25 Snapper employees gather in the main plant on a Saturday morning for a very different kind of meeting. Learn more

Meeting Robbers - DVD

2nd Edition

The program teaches that meetings can be essential but should be used as last resorts when there's no better or less costly way (like email, memos and one-on-one meetings) to discuss and disseminate information. Learn more

Ordinary People, Extraordinary Results: True Stories of Great Leadership - DVD

Produced 2008

Free Online Preview Available!

This course is also available for online training, see details below.

Leaders who understand how small acts can lead to big results are invaluable to an organization. This compilation DVD helps build that understanding. Learn more

Patient Diversity: Beyond the Vital Signs - DVD

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in Patient Diversity: Beyond the Vital Signs. Learn more

Peacock in the Land of Penguins - DVD

Free Online Preview Available!

Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. Learn more

Pigeonholed in the Land of Penguins - DVD

Free Online Preview Available!

This animated program tackles the tough subject of stereotyping in a delightful way by looking at some different "birds" in the workplace. It makes us do some soul-searching about the casual way we limit ourselves and others through stereotyping.

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Positive Discipline - DVD

Release - 2006

Positive Discipline teaches a simple, yet highly effective, five step process for correcting negative performance. Learn more

Power of Future Conversation, Government Version - DVD

Free Online Preview Available!

Even in Government, conversation is a tool that gives leaders and team members the power to translate possibility into action. Unlike the old saying, "talk is not cheap", conversation is the driving force behind the positive change and growth that will move government workers and agencies into the future. Learn more

Remember Me (Hospitality Version) DVD

In the hospitality industry, it's an employee's job to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't get a lot of that. As he is neglected by hospitality workers and other service providers, viewers remember what matters most. Learn more

Remember Me? - DVD

If you could purchase just one customer service training program, this would be it. It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

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Speaking Effectively to One or One Thousand - DVD

Host Steve Landesberg, of the "Barney Miller" TV show, and a team of actors show the most common ways speakers can botch a presentation. Then they show the four main components of effective speaking for an audience of any size. Learn more

Taking Charge Of Change - DVD

This updated version features vignettes in a variety of industries - manufacturing, white-collar business, healthcare, government and education, and contains many more "how-to" applications than the original. Learn more

Team Building : What Makes a Good Team Player? - DVD

Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this film shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger. Learn more

Teamwork in Crisis - DVD

This powerful video program shows how, what started out as a very ordinary event, turned into a catastrophic situation where teamwork helped achieve a miraculous outcome Learn more

The Supervisor Toolkit - DVD

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. Learn more

Time Challenged - DVD

This course is also available for online training, see details below.

Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals.

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Verbal Communication: The Power of Words - DVD

Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. Learn more

We're On the Same Team, Remember? DVD

In this film, viewers will see how each employee contact gives the customer additional insight into the ways in which the organization operates. A customer can quickly determine if the employees are helpful, cooperative and willing to listen. Learn more

What to Do When Conflict Happens - DVD

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Learn more

Working With You Is Killing Me - DVD

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Learn more