Customer Service Training Collection

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This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service!

Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible. This set of nine customer service training videos will help fix that! Whether it's over the phone or in person, employees will learn to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

Key customer service training points:

• How to make a great first impression.
• 13 crucial do's and don'ts for basic telephone courtesy.
• Keep an open mind and avoid jumping to conclusions.
• Create personal relationships with your customers. 
• Communicate customer feedback throughout the organization.

This Set Includes the Following DVD Training Titles: 

• The ART of Customer Service
• Wednesday's Touch
• Customer Service Connection
• Dealing with the Irate Customer
• When the Phone Rings
• Listening Under Pressure
• Serving Customers—Helping People
• Telephone Customer Service

By the time your staff has seen everything these programs have to offer, they'll be more than prepared for any customer service situation that might arise.

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