Customer Service Training Repros - Binder

Now it's easy to provide employees with the customer service training they need. Customer Service Training Repros provides everything you need to conduct effective customer service training for your employees on 47 key topics, such as listening skills, the importance of customers and customer loyalty, spoken and written communication tips, dealing with difficult customers, and how to turn problem solving into opportunity.

You pick the topic that's right for your call center, make enough copies of the illustrated handouts for each employee, and begin the training. It's quick. It's easy. And it works.

Your manual includes:

• 47 detailed lesson plans on every key customer service topic
  We've done the research, you just use the step-by-step guidelines for easy and effective training
• Reproducible handouts, plus leader outlines
  Illustrated handouts reinforce the training message for effective learning.
• Role-playing and self-directed activities
  Practical exercises give workers hands-on practice with valuable, customer-retaining techniques.
• Training sign up sheet and evaluation forms
  Document your training program with attendance sheets and evaluation forms.

Topics include:

• Customer Retention
• Communication Skills
• Service and the Workplace
• Developing a Winning Attitude