Customer Service and You (25 Pack - Handbooks)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

A motivational booklet that gives dozens of do's and don'ts to help your employees make customer service and satisfaction a top priority. Helpful tips on listening skills, handling complaints, and phone skills. 

Topics covered in this booklet include:

• What customers want
• The importance of listening
• How to communicate with customers
• Dealing with unhappy customers
• Telephone etiquette

All BLR Booklets feature:

• Full color illustrations to capture attention
• Simple, easy-to-read text for comprehension
• 16 pages for fast, effective training
• Carefully researched and reviewed content
• Quiz and acknowledgement form to document training