Customer Service Zone - DVD

Produced - 2007

Customer Service Zone Free Preview

In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery.

As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers. 

Key Learning Points:  

• Welcome: immediately greet customers in a friendly and professional manner
• Hear: ask customers how you can help, and listen carefully
• Accomplish: own the issue and take action until customers’ needs are satisfied
• Thank: thank customers and invite them to return
• W.H.A.T. makes great customer service!

Customer Zone is an excellent customer service training and can be used for:

• Corporate customer service training program
• Retail customer service training program
• Restuarant customer service training program
• Healthcare customer service training program
• Bank customer service training program

Program includes: 18 minute DVD or VHS 50+ page leaders guide on CD with sample agendas, PowerPoint presentation; activities, closed-captioning and more.