Customer Service Training

Five Star Hospitality DVD

In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin – a five star international hotel – and discover valuable lessons from the hotel’s experienced leadership and management team. Learn more

The Leadership Pickles! - DVD

What Bob Farrell did for customer service in the run away hit Give `em the PICKLE!, he's doing again for leadership with The Leadership Pickles! Learn more

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. Learn more

The Multicultural Customer - DVD

This Program is Also Available for Video Streaming!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

Learn more

Give`em the Pickle! - DVD

Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. Learn more

Telephone Customer Service: Basic and Advanced CSR Skills - DVD

Also Available for Online Video Streaming

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service. Learn more

50 Activities for Achieving Excellent Customer Service - Electronic Delivery

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations Learn more

In the Customer's Shoes - DVD

Free Online Preview

The aim
To ensure all staff deliver great customer service by changing their attitude.

Learn more

The Power of Customer Service DVD

This DVD comes with an audio CD and a book and provides the basics needed in any organization to help improve customer service. Learn more

Coaching in Hospitality DVD

This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. Learn more

Demanding Customers - DVD

Free Online Preview

The aim
Learn more

The Complete Telesales Training Kit - DVD

Whether it's training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual's performance, this course covers it all. Learn more

Winning Customer Loyalty...Eliminate Customer Turnoffs - DVD

Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. Learn more

Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

Magic of We - DVD

Best-Seller

Free Online Preview Available!

This course is also available for online training, see details below.

In The Magic of We, you'll see a team of 25 Snapper employees gather in the main plant on a Saturday morning for a very different kind of meeting. Learn more

The Service Pro: Better, Faster and Different Workshop

Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel. Learn more

The Difficult Guest & The Guest, 2nd Edition - DVD Combo

This best-selling video package has become the gold standard for how to handle customers and produce a positive outcome from difficult situations. Learn more

Listening Under Pressure: The Customer Service Challenge- DVD

Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Learn more

Frontline Service Leaders Guide

This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service. Learn more

THE ULTIMATE CUSTOMER EXPERIENCE DVD

How to Put More "Show Business" in Your Business It’s not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series creates with its audience! Learn more

So HELP Me Set - Employee & Supervisor Editions DVD

Get the set! Order both "Employee" and "Supervisor" editions for one great price. Learn more

50 Activities for Employee Engagement - Electronic Delivery

It’s no news today that competitive advantage in any industry depends on discretionary effort, creative thinking, and continuous innovation throughout the workforce. How do you get your organizations workforce more engaged? How can training play a central role in this business essential? The answer is 50 Activities for Employee Engagement. Learn more

Superior Client Service for Financial Institutions: Trainer's Package (Kit)

Give your service personnel the cutting-edge skills they need to move their phone performance from “good” to “superior.” Learn more

Inside Information - DVD

Free Online Preview

Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Learn more

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

Learn more