Customer Service Training

Customer Service: Natural As Child's Play - DVD

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We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Learn more

Organizing Your Business Around the Customer DVD

Customer relationship management is all about keeping customers happy. But not all customers are created equal. Roger Siboni explains that the secret is in differentiating your best customers, giving them personalized service, and rewarding them for their loyalty. Learn more

The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers Learn more

Living The Vision On The Job: Facilitator Kit

Through Living The Vision On The Job, participants learn how to develop and align their personal visions, missions, and values with those of their organization to become more self-motivated and productive. Learn more

Casino: A Customer Service Story - DVD

Shot in one of the largest casinos on the West Coast.

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Life Lessons from the Playing Field- DVD

Jim Thompson describes youth sports as an illustration of the teamwork and high achievement that every organization wants to see in its employees. Learn more

Connecting For Results - DVD

How do you cultivate customer relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind of long-term customer relationships that lead to higher retention, and far more referrals. Learn more

Winning Phone Tips - DVD

Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Learn more

Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list. Learn more

Hospitality Stories - DVD

Produced - 1996

This five part series provides a documentary style examination of the working lives of young hospitality professionals in a range of settings, from the 5 star hotel to the small local motel. Learn more

Customer Service In Long-Term Care: Making It World-Class (DVD)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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If Looks Could Kill - DVD

Produced in 2000

This Program is Also Available for Video Streaming!

This light-hearted program raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior.

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The Great Communicator - DVD

Good communication is a two-way process - you need to put yourself in the other person's shoes. This program contains practical lessons as to how to achieve this, using the example of two people who work alongside each other but find it very hard to get through to each other. Even though their fortunes are inextricably linked, they harbor different ambitions.

 

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It's Your Call: Connecting with Customers Over the Phone - DVD

Video Streaming Also Available!

Everyone can learn how to handle telephone calls smoothly and professionally with this telephone customer service DVD.

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Seven Principles for Building Successful Business - DVD

If you can see it, you can be it.” Based on 25 years of experience in Silicon Valley, David DeWalt’s first principle for building a successful enterprise is to communicate a strategic vision—capturing employee loyalty Learn more

The Customer is Always Dwight - DVD

Every organisation has processes; a series of operations changing one thing (a product or service) into another. Learn more

What do You Say? - DVD

Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately Learn more

Building the Market-Focused Culture - DVD

Organizations totally driven by the market consistently outperform their competition in profitability. These organizations carefully segment their markets and deliver an outstanding value proposition to their target customers. Learn more

Power of Customer Service in An Instant - DVD

Free Online Preview

This program comes with an audio cd, DVD and a book and provides the basics needed in any organization to help improve customer service. It is not a lot of theory. Learn more

Lila's Story - Healthcare Customer Service (DVD)

Free Online Preview 

Customer satisfaction does not happen accidentally. Learn more

An Invisible Man Meets The Mummy - DVD

Government & Health care Version also Available!

This entertaining program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Learn more

25 Sales Strategies and Activities

25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies. Learn more

Remember Me (Hospitality Version) DVD

In the hospitality industry, it's an employee's job to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't get a lot of that. As he is neglected by hospitality workers and other service providers, viewers remember what matters most. Learn more

The Will to Win - Willie Jolley - Motivational Training Seminar on DVD Video

Willie Jolley

Winners think differently than losers. They possess certain qualities that separate them from the masses, including a strong positive mental attitude, commitment, knowledge, and a hunger for greatness. They also understand that failure is part of the success process, and the ability to embrace it, and grow from it, is a sign of greatness. Learn more

Building Retail Brands to Drive Value - DVD

Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return buyers who support price premiums and healthy profit margins. Learn more