Customer Service Training
Browse through our extensive selection of customer service training videos, DVDs, exercises, activities and course material to find the titles that best meet your needs.
I'll Be Back - DVD
Languages: English, Spanish, French, Portuguese
Length: 25:00
Your business is not what you sell, it's who you serve. Learn more
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50 Ways To Keep Your Customers - DVD
We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service.
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Hospitality - A Question of Attitude DVD
Produced - 2001
By profiling a range of professionals, this program gives a real 'feel' for the industry, exploring:
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The Basics of Profitable Customer Service - DVD
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," Learn more| Our Price |
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Service Impact! Series
A new series of customer service scenarios, designed for today’s high-efficiency, money-saving training needs Learn more| Our Price |
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Telephone Training Set - DVDs
Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool.
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Living the brand: the Patagonia Story - DVD
The aim
To encourage people in your organization to recognize that they can contribute to building the brand with their everyday actions.
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The Clarity Imperative - DVD
The world's most successful teams and organizations have one thing in common. Learn more| Our Price |
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HOSPITALITY CUSTOMER SERVICE DVD
This program provides a fresh approach to quality customer service in the hospitality industry. This film is appropriate for all employees in this industry.
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Housekeeping - DVD
This program considers the important function of housekeeping within the hospitality industry. Learn more
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So HELP Me - Supervisor Edition (DVD)
So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Learn more| Our Price |
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Improving Telephone Collections - DVD
A must for anyone in business who uses the telephone to collect receivables—in other words almost anyone offering a product or service in today’s world—this program covers such essential topics as: how to motivate debtors to pay their bills; how to get past the stall and overcome objections; how to prepare for a collection call; how the caller’s attitude affects results. Learn more
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Through the Customer's Eyes - DVD
If looks could kill demonstrates how thoughtless behaviour can create a dissatisfied customer. Its sequel, Through the customer's eyes, takes a different stance. In this amusing story with a sting in the tail, we see that how we believe we are behaving is not necessarily how the customer sees it.
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Winning Customer Loyalty...Exceed Customer Expectations - DVD
Volume Two: Winning Customer Loyalty...Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty. Learn more
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Quality Service in the Public Sector - DVD
Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Learn more
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Telephone Behavior: The Rules Of Effective Communication - DVD
Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Learn more| Our Price |
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The Best Service is No Service - DVD
There is somewhat of a disconnect between how CEOs perceive their companies' customer service (they think it’s above-average) and how customers feel about said service (more of them leave dissatisfied than satisfied). Learn more| Our Price |
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Customer Service Excellence - Facilitator Kit
Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more
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Customer Service - DVD
This final part of the Workplace Communication Series focuses on the vital issue of successful communication with the organization's clients and customers. Learn more
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Three Cornerstones of Customer Service and Selling - DVD
Video Streaming Also Available!Teach your staff how to ask the questions that will lead to a sale, and how to listen to customers so that they leave with exactly what they want. Learn more
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Creating the Repeat Customer - DVD
Video Streaming Also Available!Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back. Learn more
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The Customer Service Connection - DVD
In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers. Learn more| Our Price |
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Cost-Effective Telephone System Management - DVD
This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes)
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Time: The Next Dimension of Quality - DVD
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. Learn more
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How to Lose Customers Without Really Trying - DVD
Featuring John Cleese, Produced - 1989
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