Customer Service Training

Managing Stress On and Off the Job PowerPoint & Booklet Kit

Managing Stress On and Off the Job PowerPoint & Booklet Kit

Stress on the job is a triple threat to your business leading to Accidents, Absences, and business busting hostile Attitudes toward co-workers and customers. Learn more

The Secret of Guest Relations (Healthcare Version) - DVD

Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations. Learn more

Selling with INSIGHT Trainer's Kit

Improve your selling skills by better understanding yourself and others using the INSIGHT Inventory. Learn more

Winning Customer Loyalty Library plus Power of Cust. Service

"Winning Customer Loyalty" Volumes 1 and 2, complete with 2 DVDs, 2 audio CDs and 2 guidebooks

PLUS

Dr. Paul Timm's best-selling training program "The Power of Customer Service (DVD, audio CD and book) for only $329.85...Save $57.00! Learn more

Fun Is Good - DVD

This course is also available for online training, see details below.

 

This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Learn more

An Inside Job - DVD

Free Online Preview

Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. Learn more

The Power of Customer Service In An Instant - DVD

This DVD comes with an audio CD and a book and provides the basics needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite; a training program t Learn more

The Art of Selling - DVD

The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. Learn more

Winning Customer Loyalty...Eliminate Customer Turnoffs - DVD

Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. Learn more

5 Questions Every Leader Must Ask - Video On DVD

Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadership™, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. Learn more

Call to Order - DVD

Produced - 1995

Free Online Preview

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Complaints and Quality Management - DVD

Produced - 1994

This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue. Learn more

Cliff's Customer Service Adventure - DVD

This course is also available for online training, see details below.

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Clubs and Gaming - DVD

Free Online Preview

This program looks at a variety of clubs, considers the different levels of service expected and examines the roles of the croupier, pit manager and the Tabaret Gaming Manager.

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The Customer Driven Service Series

Customer-focused businesses are leading the pack, industry by industry. Learn how to implement customer-based programs or improve your current program.

Series Part I - Achieving A Customer Focus:

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General Hospitable -Online Video Streaming

General Hospitable is filled with customer service tips your staff can put to use immediately. But more than just teach specific skills, it provides your healthcare team with a vision of what your facility can be when everyone sets their sights on consistently delivering top quality care to your patients. 

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The Competitive Edge - Online Video Streaming

Whether conducting an orientation session for new sales reps or a kick-off refresher for veteran staff, The Competitive Edge will put your reps in their customer's shoes, enabling them to sell as they would want to be sold. The results? More sales and greater profits.

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Remember Me? - Online Video Streaming

If you could purchase just one customer service training program, this would be it. It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

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New Sales Game Workshop

The New Sales Game is a highly interactive, one-day, facilitated program that uses presentations, group discussion, games, and activities to help sales representatives better understand their customers and develop strategies to become more effective solution providers. Learn more

New Employee Orientation: Essential Skills Training - DVD

New Employee Orientation: Essential Skills Training is a ready-to-use training program that will make your job easier. With this affordable, timesaving program, you can give new hires a complete overview of critical topics in just one short session!

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E- BUSINESS CASE STUDY - DVD

Free Online Preview

This curriculum fit program looks at the impact that e-business has had, and continues to have, on the operations of small and large businesses today. Learn more

Customer Service and You (25 Pack - Handbooks)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

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High Performance Selling - Building Customer Loyalty, Needs Analysis Selling, The Evolution of Selling, Selling Different People Differently - Sales Training DVD Video

Average sales people are continuously seeking new customers while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed session, you ll learn how to advance your customers up the 'loyalty ladder' to higher levels of repeat business and more referrals than ever. Learn more

We're In The Band - DVD

We're In the Band is one of the best inspirational training programs on teamwork and customer service we've seen in a long time Learn more

Communications Library - DVDs

This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. Learn more