Customer Service Training

Complaints and Quality Management - DVD

Produced - 1994

This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue. Learn more

Clubs and Gaming - DVD

Free Online Preview

This program looks at a variety of clubs, considers the different levels of service expected and examines the roles of the croupier, pit manager and the Tabaret Gaming Manager.

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The Customer Driven Service Series

Customer-focused businesses are leading the pack, industry by industry. Learn how to implement customer-based programs or improve your current program.

Series Part I - Achieving A Customer Focus:

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New Sales Game Workshop

The New Sales Game is a highly interactive, one-day, facilitated program that uses presentations, group discussion, games, and activities to help sales representatives better understand their customers and develop strategies to become more effective solution providers. Learn more

New Employee Orientation: Essential Skills Training - DVD

New Employee Orientation: Essential Skills Training is a ready-to-use training program that will make your job easier. With this affordable, timesaving program, you can give new hires a complete overview of critical topics in just one short session!

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E- BUSINESS CASE STUDY - DVD

Free Online Preview

This curriculum fit program looks at the impact that e-business has had, and continues to have, on the operations of small and large businesses today. Learn more

Customer Service and You (25 Pack - Handbooks)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

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High Performance Selling - Building Customer Loyalty, Needs Analysis Selling, The Evolution of Selling, Selling Different People Differently - Sales Training DVD Video

Average sales people are continuously seeking new customers while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed session, you ll learn how to advance your customers up the 'loyalty ladder' to higher levels of repeat business and more referrals than ever. Learn more

We're In The Band - DVD

We're In the Band is one of the best inspirational training programs on teamwork and customer service we've seen in a long time Learn more

Communications Library - DVDs

This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. Learn more

Telephone Skills at Work - DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more

In An Instant Business Training Library (6 DVD Set)

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The In An Instant® Business Training Library contains six individual courses that have been updated to include new post-tests and closed captioning. Learn more

Creating Customers for Life - DVD

This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. Learn more

Quality Customer Service - DVD

The hospitality industry is a dynamic, highly competitive, customer-focused industry. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and the role of management in maintaining quality customer service standards. Learn more

Without Regard... To Race, Religion, Sex, National Origin, Age or Disability (DVD)

Also Available for Video Streaming

Invaluable information for those directly (or indirectly) affected by traumatic incidents in the workplace.Without Regard To Race, Religion, Sex, National Origin, Age, or Disability features 10 short personal stories that explore the different types of actions and behaviors that can lead to discrimination claims.

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Winning Customer Loyalty Set 1 DVD

Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. Learn more

The ART of Customer Service - DVD

Also Available for Video Streaming

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. Learn more

25 Role Plays to Teach Negotiation, Volume 2

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert. Learn more

Customer Service Commitment Profile Facilitator's Guide

The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed. Learn more

Happiness Matters: Creating a Culture for Business to Thrive

In this high-spirited talk, Tony Hsieh shares how Zappos fosters its unique culture, starting with hiring and retaining employees based on their commitment to its core values. Learn more

The ART of Customer Service - DVD

Also Available for Video Streaming

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

Learn more

The ART of Customer Service - DVD

Also Available for Video Streaming

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

Learn more

20 Training Workshops for Customer Service (Vol. 2)

Activity Binder

Enhance customer service at all levels of your organization with this volume of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. Learn more

Diffusing Hostility Through Customer Service - DVD

Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around.

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