Customer Service Training

Dealing with the Irate Customer II - DVD

Also Available for Online Video streaming

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Customers Are King - eBook

Customers are King tackles some of the most common issues in doing business - online or offline - and provides a practical guide to handling customer dissatisfaction, refunds, improve your paid subscriptions retention rate, and more. Learn more

50 Activities for Achieving Excellent Customer Service w/CD

Activity Manual by Roy Bailey

Activities cover

• Understanding stress
• Types of stress
• Stress and performance
• Sources of stress
• Managing stress
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Customer Service Training Collection

This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

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Customer Service - 5 Day eCourse

Did you know that good customer service holds many benefits for your business and is often under-valued by many business owners? When in fact, if you want your business to be successful, you need to train yourself and your employees to understand that the customer must always come first. Learn more

Customer Retention Force - eBook

Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. Learn more

Serving Customers with Disabilities - DVD

Also Available for Video Streaming!

This program helps viewers increase their awareness of the special needs of customers who are disabled.

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When the Phone Rings: Telephone Skills for Better Service - DVD

Also available for online video streaming

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

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Customer Service Training Repros - Binder

Now it's easy to provide employees with the customer service training they need. Customer Service Training Repros provides everything you need to conduct effective customer service training for your employees on 47 key topics, such as listening skills, the importance of customers and customer loyalty, spoken and written communication tips, dealing with difficult customers, and how to turn problem solving into opportunity. Learn more

Telephone Skills at Work plus Group Faciliatation Materials

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more

What's Your Pickle? - DVD

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country Learn more

Wednesday's Touch - Every customer has a story... DVD

Also Available for Online Video Streaming

This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. Learn more

The Angry Customer - New! (DVD)

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more

Lisa Ford CUSTOMER SERVICE STRATEGIES THAT WORK

Companies with great customer service have many things in common, with the most important being the company’s culture, which stems from leadership. Lisa Ford outlines 4 ways for leaders to focus on customer service and customer experience. Learn more

The Guest (2nd Edition) - DVD

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Learn more

The 5 Values of GREAT Customer Service - DVD

Video Streaming Also Available

Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. Learn more

Cultural Competency: Problem Solving (DVD)

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. Learn more

Telephone Courtesy: You Are the Company - DVD

This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more

25 Reproducible Activities for Customer Service Excellence

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service. Learn more

On the Receiving End Making Call Centers More Effective - DVD

Free Online Preview

This DVD course is also available for online training – Learn more Learn more

The Difficult Guest - DVD

The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters

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Service for All: Customer Service in a Diverse World - DVD

Video Streaming Also Available

This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin. Learn more

Customer Service from the Heart DVD

In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Learn more

The ART of Customer Service - DVD

Also Available for Video Streaming

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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Pickle Bundle (3 DVD Set)

Free Online Preview Available!

If you thought that Give 'em the Pickle! was great on its own, just wait until you experience it bundled together with our two other pickle videos: What's Your Pickle? and Leadership Pickles! Learn more