Dealing with Difficult People

Difficult Behavior: Breaking Through - DVD

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This important program discusses the strategies for handling patients whose behavior is difficult. Learn more

Working With You Is Killing Me - DVD

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Learn more

Dealing With Problem Employees Audio Conference on CD

Order this 90-minute audio conference recording, where our expert – an experienced employment law attorney – will tell you how to recognize and reform “below standard” employees. You’ll learn how to set clearly understood performance standards for your workers before problems set in, as well as how to administer discipline and terminate employees, if required, without making matters worse. Learn more

Frontline Library - (10 DVD Set)

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Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Learn more

Conflict: Rules of Engagement - DVD

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Learn more

Working with Aggression - DVD

Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. Learn more

Great Games for Trainers

Add new life to your training programs! Here's a collection of 75 games that will reinvigorate any training session. There is something here for every trainer and every training situation - from light-hearted energizers to thought-provoking closure activi ties. Learn more

Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more

The Supervisor Toolkit - DVD

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. Learn more

Ready Response: A Supervisor Training Series - DVD

This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. Learn more

Mixing Four Generations in the Workplace - DVD

This Program is Also Available for Online Video Streaming!

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.

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50 + Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives 

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50 Activities for Developing Leaders Vol. II

Best-Seller By Lois B. Hart, Ed.D. (2003)

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For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Learn more

Accountability That Works! - DVD

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. Learn more

Leadership and Self-Deception -DVD

Leadership & Self-Deception training program illustrates this "simple" concept by presenting an unforgettable video re-enactment matched with a comprehensive workshop. Learn more

Learning from Conflict - Book

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learn more

Unlocking Conflict! Meeting Opener - DVD

Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Learn more

Communication Toolkit - DVD

Released - 2005

This course is also available for online training, see details below.

A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!

Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Learn more

Life’s Lessons: Values & Ethics - DVD

Free Online Preview Available!

Meeting Opener

Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Learn more

Taking Control of Workplace Violence - DVD

Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees. Learn more

The AMA DISC Survey (10 Pack)

The AMA DISC Survey is designed and intended to be used for individual, group, and organizational development. The survey is equally suitable for managers, work group or team members, and individual contributors. Learn more

How to Deal with Cultural Diversity in the Workplace - DVD

We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. Learn more

From No to Yes - DVD

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This program gives managers the skills of persuasion, vital in running meetings or trying to influence others.

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How to Develop Effective Communication Skills In an Instant - DVD

"How to Develop Effective Communication Skills" is a systematic, detailed training program that gives you a blueprint for effective communication; a formula for understanding. Learn more

Managing an HR Department of One - Binder Version

This practical human resources handbook for the solo practitioner gives you the guidance and tools to run your HR department effectively and efficiently. Learn more