Dealing with Difficult People
Stand Up, Speak Up, And Confidently Manage Difficult Employees
12/8/2011
Do you know how to confidently shift your management style to work effectively with different types of difficult people? This audio conference trains you on how to recognize and work effectively with difficult employees.
Communication: The Nonverbal Agenda, 2nd Edition - DVD
This is a provocative video program that examines the role that nonverbal messages play in our lives at work. We learn that ignoring nonverbal language can have costly consequences.
Learn more| Our Price |
|
|
Grand Canyon Adventures Package: DVD Version
This team building simulation will take participants on an unforgettable learning adventure! Set in the Grand Canyon, these video management training DVDs offer team building activities for groups, and provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building. Learn more| Our Price |
|
|
Team Workout: 50 Interactive Activities
"Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience Learn more| Our Price |
|
|
Faultless Facilitation Resource Guide (2nd edition)
3-Ring Binder
Use this practice-oriented workshop to teach team leaders and group facilitators the key skills for leading productive team meetings. Learn more
| Our Price |
|
|
Resolving Conflicts in the Workplace - DVD
This video is divided into two parts: an explanation of six conflict resolution techniques, followed by an examination of how to apply those techniques. Put together, it becomes a complete lesson in communication breakthroughs. Learn more
| Our Price |
|
|
Attitude Virus: Curing Negativity in the Workplace - DVD
This course is also available for online training, see details below.
Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Learn more
| Our Price |
|
|
Harassment & Diversity: Respecting Differences Employee Version - Spanish DVD
Learn more| Our Price |
|
|
Opening Lines: Understanding Respect - DVD
Meeting Opener!Opening Lines: Understanding Respect is a four minute meeting opener/closer that introduces fundamental and important concepts for promoting respect, diversity and inclusion in the workplace. Learn more
| Our Price |
|
|
Human Energy At Work Series: Conflict As Opportunity - DVD
Conflict is the most critical phase of building effective relationships.Motivate people in your organization to utilize conflict and manage it as an opportunity for change. Learn more
| Our Price |
|
|
High Involvement Teamwork - Facilitator Kit
Packaged Training Program: Integrated Curriculum
Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Learn more
| Our Price |
|
|
50 Activities for Team Building (Volume 2)
Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.
Learn more| Our Price |
|
|
50 Activities for Conflict Resolution
This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Learn more
| Our Price |
|
|
Dealing with Conflict Leaders Guide Kit
Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. Learn more
| Our Price |
|
|
Dealing With Conflict Participant Coursebook
Learn more| Our Price |
|
|
Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) DVD
Free Online Preview Available!
Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Learn more
| Our Price |
|
|
Dealing with Conflict 360- 5 Pack
Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. Learn more
| Our Price |
|
|
In An Instant (Vol.1,2,3,4 DVD Set)
You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.
Learn more| Our Price |
|
|
The New Supervisor in an Instant DVD
This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. Learn more| Our Price |
|
|
How to Supervise People DVD
How To Supervise Peopleshows you the techniques to develop and inspire your people. Learn more
| Our Price |
|
|
Leadership Lessons From Mom - 5 Pack
It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life. Learn more
| Our Price |
|
|
Learning Points: 89 Activities and Actions for Coaching Call Center CSR's
The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.
Learn more| Our Price |
|
|
Conquering Difficult Conversations: A Supervisor's Training Series - DVD
Help train supervisors to handle difficult situations with confidence!
Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.
Learn more| Our Price |
|
|
25 Role Plays to Teach Negotiation, Volume 2
Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!
Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert. Learn more
| Our Price |
|
|
Flex Style Negotiating - Instructor's Manual
Flex Style Negotiating is a 360-degree assessment-based performance improvement program for all professionals who rely on effective negotiation skills. It profiles participants' preferred negotiation styles and defines legitimate versus illegitimate behaviors. Learn more
| Our Price |
|
|
Insight Inventory Training Manual
In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.
Key Benefits
- Irreconcilable differences suddenly seem understandable and productively bridged. Learn more
| Our Price |
|
|
