Dealing with Difficult People
Stand Up, Speak Up, And Confidently Manage Difficult Employees
12/8/2011
Do you know how to confidently shift your management style to work effectively with different types of difficult people? This audio conference trains you on how to recognize and work effectively with difficult employees.
Conflicts in the Workplace: Sources & Solutions - DVD
Video Streaming Also AvailableConflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. Learn more
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How to Handle Difficult People: Vol. 1, 2, & 3 - DVD
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Learn more| Our Price |
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How to Handle Difficult People: Volume 3 DVD
In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Learn more
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How to Handle Difficult People: Volume 2 DVD
In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people.
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Dealing with the Irate Customer II - DVD
Also Available for Online Video streaming
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Conquering Difficult Conversations: Managing Conflict (DVD)
Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Learn more| Our Price |
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How to Manage Challenging Employees CNT - PowerPoint w/ Audio
Are you confident all your supervisors and managers are ready to deal with challenging employees who may need special handling? Are they prepared to control difficult situations? This plug-and-play professional audio presentation will do the talking and training for you. Learn more
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Conquering Difficult Conversations: Addressing Personal Issues DVD
Help train supervisors to effectively tackle personal issues. Online preview available.
Help supervisors conduct difficult conversations with confidence and act in an objective, unbiased manner Learn more| Our Price |
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As Simple As Respect - DVD
Free Online Preview Available!
This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more
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Communication Breakdown - DVD
Release - 2007
Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.
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A Matter of Respect - DVD
Harassment, whether direct or indirect, takes many forms. Innuendos, slurs, mimicking, jokes, leering, intimidation, touching, gesturing, threats, rumors, and the list goes on. Learn more
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Handling the Baggage - DVD
Released - 2008
All sorts of different people make up a workplace. Learn more
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What to Do When Conflict Happens - DVD
What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Learn more| Our Price |
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Managing Conflict at Work - DVD
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Learn more
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Conflict: The Rules of Engagement - DVD
The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. Learn more
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Dealing With Conflict - DVD
English & Spanish Versions Available!
While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. Learn more
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Power of Attitude - DVD
DVD, Book & audio CD
"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference" shows that there is, and most of what makes us positive is attributed to our own self-image. Learn more
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Please Respect My Generation! - DVD
Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. Learn more| Our Price |
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Facing the Tiger: Workshop
How to Turn Conflict into Positive Change
Do you work with individuals or teams or even larger organizational units where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation?
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Dealing With Conflict (Healthcare Version) - DVD
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever.
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The Unified Team - DVD
Free Online Preview Available!
Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.
In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.
Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide
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Thomas Kilmann Conflict Mode Instrument (10 Pck)
By Kenneth Thomas and Ralph KilmannThe Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Learn more
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Supervising the Difficult Employee - DVD
Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Learn more| Our Price |
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Twelve Angry Men: Teams That Don't Quit - DVD
Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.
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