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The Importance of Diversity Training for Your Customer Service Staff
The importance of diversity training being fostered within your employees helps to develop better and more understanding staff members while it also facilitates the efforts to increase revenue, expand the client base, and improve the workplace environment for everyone involves.
Diversity: No Longer Just Black and White
Diversity in the workplace used to hinge upon the level of responsibility, pay, and respect that one could receive based upon the color of skin and ethnicity. But, these days, diversity in the workplace has become much more than that.
Affirmative Action VS Diversity
Diversity management is frequently confused with affirmative action and valuing diversity. Opponents of both concepts use the terms interchangeably, often throwing in the word "preferences" as yet another synonym. It is important to understand the history of each and to use the terms accurately
Be The Change: Workplace Diversity
It used to be that workplace diversity existed only as a mechanism for encouraging employment equity, but this is no longer the case. In large part, companies don’t have a diverse employee group simply to stay complicit with federal or state guidelines, but because they have recognized the increased benefit to their bottom line as a result of diversity.
Know Your Rights: Workplace Discrimination
In 2010, more than 100,000 charges were brought against employers who were charged with discrimination. Today, discrimination is not just racial. Employees are reportedly being discriminated against for their gender, disabilities, religion and even in retaliation for a multitude of different reasons. Sometimes, the discrimination can be so subtle, that it goes unnoticed and unreported.
How to Avoid Race and National Origin Discrimination
Various polls and research continue to show that most white Americans believe there is no longer a problem of race or national origin discrimination in America, while people of color and immigrants are subject to ongoing discrimination.
Handling Workplace Conflict - Myths and Reality
Workplace conflict is much more common than you probably think. Yet, it is nothing to be ashamed of or swept under a rug. To truly understand workplace conflict, you need to understand some basic facts about the myths and reality of workplace conflict.
Jack Welch Gives Women Advice and They Don’t like It
I read with interest the thoughts and comments made by Jack Welch in a session with Women recently as written in this column. His remarks seemed to strike a nerve among those attending. In reviewing the themes of his remarks I can certainly understand why.
Diversity & Harassment: Respecting the Differences (video)
Educate all of your managers and employees about the details surrouding the difficult subject of harassment. Everyone in the workplace can benefit from understanding what qualifies as harassment, and why it cannot be tolerated. These comprehensive programs clarify how to recognize and prevent harassment, and what to do if harassment occurs.
Cultural Diversity Is An Opportunity!
Cultural diversity within your business is an opportunity and needs to be embraced as one. Just take a look around you. Opportunity abounds because our world is a diverse place.
The Costs of Racial Color Blindness
Michael I. Norton presents a game similar to "Guess Who?"—play along and for a glimpse into his recent research.
Where Do Women Stand Today as Leaders?
In this Harvard Business interview, women discuss their role as leader in business as well as some of the challenges they face.
Diversity Training Videos, DVDs, Online Courses & More
Browse through our extensive catalog of diversity training programs for employees and managers. Free online previews available.
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