FAST Feedback Coaching Skills for Manager's

FAST Feedback will transform the role of managers and dramatically improve the relationships between managers and their direct reports. Once a critical mass of your managers begin practicing FAST Feedback, this behavior change will create a dynamic environment of ongoing results-oriented dialogue; build trust; increase productivity; accelerate turn-around time; and invigorate your corporate culture.

The FAST behaviors and skills are taught in a four-hour program through a combination of video, leader presentation, group interaction, and individual exercises.

The FAST Feedback program focuses on four key skills

Frequent
Each employee has his or her own unique frequency. Giving employees feedback at their unique frequency is the key behavior. Identifying and tuning into each employee's frequency is the key skill. Accurate Every instance of feedback affects trust and performance. Giving feedback that is correct, balanced, and appropriate is the key behavior. Stopping to reflect, question assumptions, check facts, and rehearse are the key skills.

Specific
Telling people exactly what they do right and exactly what they do wrong is not specific enough. You have to tell people exactly what you want them to do next. That is the key behavior. Setting concrete goals and deadlines with clear guidelines are the key skills.

Timely
The closer feedback comes in proximity to the performance in question, the more impact the feedback will have. The key behavior is giving feedback immediately. Effective time management is the key skill.

This Trainer's Package Includes: Leader's Guide, the vignette-driven FAST Feedback Video; and one Participant Package.