Feedback Skills

Coaching For Peak Employee Performance: Facilitation Kit

Help Others Achieve Optimal Success

Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Learn more

Conquering Difficult Conversations: Providing Performance Coaching (DVD)

Online preview available.

Help supervisors conduct difficult conversations with confidence through Providing Performance Coaching.

Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Learn more

Looking Forward: Your Performance Appraisal - DVD

Everyone knows that managers need to be trained to lead successful performance appraisal meetings. But did you ever consider the other side of the table? Your employees are a critical piece of the puzzle. Learn more

Communication Skills that Build Winning Relationships - DVD

One of the biggest mistakes we make each day at work and in our homes is to underestimate the power of communication. We simply take for granted that communication really is a tool, and that it can help "make or break" us. Learn more

Mindset, Motivation and Leadership - DVD

People are fairly evenly divided between those with either a growth or a fixed mindset about intelligence and talent. And leaders’ mindsets, Professor Dweck shows, influence their ability to grow on the job and to develop successful teams. Learn more

The Supervisor Toolkit - DVD

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. Learn more

Care and Candor: Making Performance Appraisals Work - DVD

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table.

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Discussing Performance - DVD

This course is also available for online training, see details below.

In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. Learn more

Feedback for Performance - DVD

Free Online Preview

Using feedback is a skill central to the success of any team and its leader. Learn more

After All, You're the Supervisor - DVD

This course is also available for online training, see details below.

A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.

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Documenting Employee Performance Workshop

Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. Learn more

Coaching Effectiveness Workshop Instructor's Guide

Everyone these days is talking about “coaching.” But do your employees understand what “coaching” really means? More importantly, do they practice it regularly? Learn more

Strategic Leadership Type Indicator - Facilitator's Manual Kit

Here’s a great way for your leaders to gather feedback from sources all around them and learn to work better with their supervisor, peers, and direct reports. 360-degree feedback using SLTI provides the leader and the direct report with a powerful platform to review their supervisor/direct report relationship. How and why the leader has used a specific approach or strategy can be examined, as well as the direct reports perception of the approach or strategy being used.

Few techniques have greater potential to initiate positive behavior change than 360-degree feedback with SLTI. Following discussion of the leader¹s feedback, there is a natural segue into clarifying roles and responsibilities, as well as a review of performance.

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A Leader’s Guide to Delegating - DVD

Produced - 2007

Free Online Preview Available!

This course is also available for online training, see details below.

What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. Learn more

FAST Feedback Coaching Skills for Manager's

FAST Feedback will transform the role of managers and dramatically improve the relationships between managers and their direct reports. Learn more

Succeed by Coaching - DVD

Coaching can have a profound effect on each of your employees performance. That's why Succeed by Coaching is essential for anyone who manages or supervises in today's hectic business world. Learn more

Training Scenes Library on DVD

The Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.

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How Leaders Provide Performance Feedback - DVD

Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organizations into the next century Learn more

Feedback Skills for Supervisors - DVD

Free Online Preview

Cultivate your critiquing skills and make feedback a winning part of your business strategy! Learn more

Sharing Feedback With Style: Facilitation Kit

All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully Learn more

50 Activities for Coaching and Mentoring

These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

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Evaluating Employee Performance: Facilitation Kit

Assess Performance Efficiently And Effectively

Performance evaluation is not an annual event. It is an ongoing, interactive process that can be used to recognize, reward, develop, redirect, and document performance. Learn more

Manager's Library - (10 DVD Set)

Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition.

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The Sid Story DVD

This program features Dennis Franz, star of TV’s hit series NYPD Blue! Dramatizing the story of a manager who learns the value of feedback, it shows how positive enforcement can motivate even the most difficult employees! 

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Fear of Feedback- DVD

Giving feedback to your subordinates can improve their performance and make you look better as a leader and manager. Learn more