From No to Yes - DVD

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This program gives managers the skills of persuasion, vital in running meetings or trying to influence others.

Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a three-stage approach that accounts for everybody's needs: listening actively, explaining your own feelings, and inviting other ideas and building on them. Then agreement follows naturally.

The benefits 

• A vital skill for managers conducting meetings or negotiations
• Supports courses on management and leadership skills
• A clear three-stage structure that's memorable and simple to put into practice

Program includes: DVD or video (27 mins), Briefcase booklet and Discussion guide