Getting the Best from Others

Good managers, wanting to do the right thing, often miss the boat when it comes to getting the best out of a diverse workforce. Not wanting to offend, they choose peace over honest feedback, thereby limiting their people's potential. Not understanding what motivates each individual, they offer incentives that are not meaningful, or "encouragement" that backfires and alienates their staff. Doug Harris has spent his career discovering what it takes to start the dialogue and establish parameters for healthy debate. He explains the steps for reaching awareness, managing biases, and "doing unto others as they want to be done unto." He encourages us to expand our network, explore cultural events, and study up. By bringing different people to the table, different questions get asked. This leads to innovation, better solutions and an empowered, involved workforce.