Healthcare Training - All Programs

Patient Diversity - Online Video Streaming

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in Patient Diversity: Beyond the Vital Signs. Learn more

Workplace Hostility: Myths and Realities - Webinar (Feb 15)

This program will provide a nuts and bolts approach to dealing with the wide range of violent and hostile acts. Learn how to handle a hostility incident, how to use your EAP, fitness for duty evaluations and other resource. Learn more

Sexual Harassment: A Commonsense Approach — Employee/CA Manager Combination Package DVDs

Viewers will see realistic scenes that are clearly sexual harassment, and others that are probably just a lapse in good judgment. Learn more

Click 'n Train: COBRA and HIPAA - What Supervisors Need to Know PowerPoint

Complying with benefits laws has never been easy, and COBRA is one of the most complex regulations that organizations have ever had to implement. Although there are no laws that mandate that employers must provide healthcare coverage for their employees, there are an increasing number of laws, including HIPAA, that regulate health insurance if it is offered as an employee benefit.

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Customer Service Toolkit - DVD

New Release (2006)

Customize Your Training with 72 Situation-Specific High Quality Video Clips

Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee. Learn more

Total Workplace Wellness Program

This program will help you improve the overall wellness of your biggest asset--your employees. Wellness programs do not have to be complicated or expensive. Make this program your first step toward developing a healthier workplace and control your healthcare benefit costs! Learn more

Bloodborne Pathogens For Ambulatory Care: A Sharper Image - DVD

Free Online Preview

More than half a million sharps related injuries occur each year,according to OSHA. Safety devices now include needleless systems and engineered protective devices for needles and other sharps. Studies show that sharps safety devices may significantly reduce your risk of injury during procedures such as joining IV lines, drawing blood, injecting medications and suturing during surgery.

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It's a Dog's World 2nd Edition -Online Video Streaming

This course is also available for online training, see details below.

Today's healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Learn more

Home Healthcare Violence: Be Smart, Be Safe video

The entire healthcare system in the United States is undergoing a fundamental change. Healthcare treatment is shifting from the hospital to the patient’s home. And your role as a home care provider is shifting to include more and more primary care. Learn more

Bloodborne Pathogens: Protection in the Home Care Setting video

As a home care provider, you can be exposed to blood and potentially infectious body fluids – regardless of your specific responsibilities. Learn more

Cultural Competency: Just Good Healthcare (DVD)

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs Learn more

New Employment Laws in U.S. Audio Conference on CD

As a new year dawns, many HR professionals and employers are still struggling to digest the latest wave of new federal employment-related laws and regulations. These changes affect everything from how you keep personnel records and offer healthcare benefits to how you pay your workers and maintain your retirement plans. Learn more

HIPAA Security and Privacy for Hospitals (DVD)

This program will help you walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality. HIPAA security and privacy compliance is mandatory. You are required to establish administrative, physical and technical safeguards to guarantee the confidentiality, integrity and availability of all electronic PHI. Prepare your staff with this training program

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Arbitration: The Seven Tests - DVD

Free Online Preview Available!

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Disruptive Behavior: Too Great A Cost (DVD)

This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety. Learn more

A System in Crisis: Finding a Solution for Health Care in America- DVD

Robert Pearl believes that we can significantly lower the costs and raise the quality of America's health care, but he knows the solutions won't come easily. While individual health practitioners are doing their best, the overall delivery system is broken. Learn more

Terrorism Package for EMS/Public Health - DVDs

8 videos or DVDs plus three Guides and 10 texts prepare healthcare and public health personnel to respond to hazmat and WMD events! Learn more

Sexual Harassment In Healthcare: New Perspectives - DVD

The cost of sexual harassment extends beyond the monetary and takes a significant toll on your employees' morale and retention. This program drives home key training points by focusing on the perspective of the victim. Learn more

Resisting the Flu: How to Minimize Your Risk - DVD

Video Streaming Also Available

Every year it returns, and every year it costs employers billions of dollars in sick pay, lost sales and decreased productivity. This year could be worse. Learn more

Fire Extinguishers In Healthcare

One of the keys to fighting fire is using fire extinguishers - and using them right. Teach workers about the different classes of fire and how to use fire extinguishers.

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Safety Puzzles for Healthcare and Health Services

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HR Audit Checklists

2010 Edition! 

Uncover potential HR compliance problems before they arise, while making certain each policy is current and provides the best information for your company.

HR audit topics addressed include: How to conduct a self-audit, Affirmative action laws, EEO, Discrimination, Workplace harassment, Termination, Communication, Salary and pay, Discipline, Safety, Health and security, Retirement and pension, Benefits-including 2010 HealthCare Reform, managing flexible work schedules, telecommunting, electronic monitoring, workplace violence. 

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Workplace Violence — Employee/Manager Combination DVD Package

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Learn more

The Plus of Us: Dynamic Diversity Training - DVD

Do your employees understand what workplace behavior is acceptable, what's unprofessional, and what's even illegal? How can you train your staff to embrace cultural differences and protect your organization Learn more

Caregiver Wellness DVD

Providing care can be challenging and stressful at times. This program teaches home care professionals and primary caregivers practical solutions for reducing stress and cultivating wellness. Learn more

Communication Skills DVD

Communication is a process of creating shared understanding that includes speaking, listening and non-verbal cues.

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Elder Abuse Training Program

The Elder Abuse Training Program is a 2-hour course that teaches home care professionals and primary caregivers about the complexities of elder abuse and neglect in the home setting. Learn more

Essential Bedrest Skills DVD

When a person's world is limited to one room and the interactions that occur there, the experience can be frustrating and uncomfortable. The home care professional and primary caregiver can improve the patient's physical comfort and emotional well-being by providing safe, gentle bedrest care.

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Professional Career Tools: A Survival Guide DVD

This video is an excellent primer on professional conduct in looking, applying and then doing the work of a health care professional in a professional manner. Learn more

Basic First Aid - Video on DVD

Emergency situations can occur at any time and the health care assistant may be the first one to respond. Learn how to react to breathing emergencies, cuts, burns, chest pain, fractures and more! This program will assist your staff with knowing what to do and when to do it Learn more

Empathy Construct Rating Scale 5 Pack - ECRS

Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals. Learn more

AIDS Hepatitis and the Emergency Responder DVD

Bloodborne pathogens are microorganisms in human blood that cause disease in humans. Both HIV, the virus which causes AIDS, and the hepatitis B virus, are bloodborne pathogens. In an emergency situation, there is no way that police, fire fighters, EMS and other emergency responders can identify whether a victim is a carrier of disease. For this reason, all victims and all blood must be treated as if infected. This program teaches lifesaving lessons about protection against bloodborne pathogens. Learn more

Customer Service In Long-Term Care: Making It World-Class (DVD) Rental

Length: 19 minutes 

Free Online Preview

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class, which trains your employees to: 

• Anticipate the patients' needs
• Minimize problems
• Speak and listen effectively
• Learning to follow up effectively
• Handle complaints successfully
• Be caring, conscientious, team-oriented and pro-active.

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks

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Dementia & Alzheimer's Caregiving: Through The Looking Glass - (Handbooks/10 pack)

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Bloodborne Pathogens Training For Non-Healthcare Workers DVD

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BACE: Lead Target for Orchestrated Therapy of Alzheimer's Disease - Book

BACE (β-site of APP cleaving enzyme) is a critical component in Alzheimer's Disease (AD), and the development of BACE inhibitors shows great potential as a therapy for the disease. BACE: Lead Target for Orchestrated Therapy of Alzheimer's Disease covers virtually all aspects of BACE from initial identification, discovery of inhibitors, and challenges in clinical development, while providing a global understanding essential for productive and successful drug discovery. Learn more

The Year in Diabetes and Obesity, Volume 1243 - Book

This second installment of The Year in Diabetes and Obesity review series includes thought-provoking reviews on central nervous system control of glucose and energy metabolism; stearoyl CoA desaturase in obesity and metabolism; circadian disruption and metabolic dysfunction; incretin hormones; metabolic syndrome, adipokines, and dementia; interventions for the prevention or reversal of type 1 diabetes; the role of intestinal microbiome in humans and mice with type 1 diabetes; building smarter and better insulins Learn more

Pathy's Principles and Practice of Geriatric Medicine, 5th Edition - Book

Now in its fifth edition, this comprehensive textbook of geriatric medical practice provides up-to-date, evidence-based, and practical information about all the major medical problems of aging citizens. Containing 41 new chapters covering new infections, treatments, approaches to care, and end of life care, Pathy’s Principles and Practice of Geriatric Medicine includes expanded sections on acute stroke, dementia, cardiovascular disease and health, respiratory diseases, and training. To capture an international perspective this new text has contributions from a global editorial team. Learn more

The Handbook of Patient Safety Compliance: A Practical Guide for Health Care Organizations - Book

Written for virtually every professional and leader in the health care field, as well as students who are preparing for careers in health services delivery, this book presents a framework for developing a patient safety program, shows how best to examine events that do occur, and reveals how to ensure that appropriate corrective and preventative actions are reviewed for effectiveness. Learn more

Error Reduction in Health Care: A Systems Approach to Improving Patient Safety, 2nd Edition - Book

Completely revised and updated, this second edition of Error Reduction in Health Care offers a step-by-step guide for implementing the recommendations of the Institute of Medicine to reduce the frequency of errors in health care services and to mitigate the impact of errors when they do occur. Learn more