Healthcare Training Topics

Cultural Competency: Problem Solving (DVD)

 This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients.Learn more

Customer Service In Long-Term Care: Making It World-Class (DVD)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Disruptive Behavior: Too Great A Cost (DVD)

This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety.Learn more

HIPAA: Do The Right Thing (DVD)

HIPAA security and privacy compliance is mandatory! Walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.

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Patient Safety: Coaching and Teamwork - DVD

Released - 2009

This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help.Learn more

Cultural Competency: Just Good Healthcare (DVD)

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefsLearn more