Hospitality Training
How to Connect in Business...in 90 seconds or less - DVD
Free Online Preview Available!
How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.
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Love 'em Or Lose 'em: Employee Retention - DVD
Release - 2000
Video Streaming Also Available
Everyone is aware that employee retention is a growing and expensive problem for companies today.
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More Than a Gut Feeling III (Service & Hospitality Version) - DVD
Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.
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Let’s Face It: Harassment Training for Supervisors - DVD
Produced - 2007
Video Streaming Also Available!
Training managers and supervisors for their role in preventing and correcting harassment situations in the workplace is a critical concern for all employers.
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Jamie's Kitchen Fifteen Lessons onTeamwork - DVD (English)
Produced - 2004
About the program
"For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard.
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Customer Service Zone - DVD
Produced - 2007
Customer Service Zone Free Preview
In the galaxy of customer service, Curt Hinderman’s lost in space.
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The Angry Customer - New! (DVD)
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more| Our Price |
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Health, Safety and Security - DVD
Working in the hospitality industry can be a fun and rewarding experience, but it can also be an environment with many health and safety hazards. In this program, we look at how to know, understand and apply health, safety and security procedures in the workplace to ensure a safe environment for everyone. We discuss safe work practices and how to prepare for emergency situations. Through the use of two case studies, viewers follow a new employee and learn about the dos and don'ts of a safe working environment in two very different workplaces. By understanding the importance of these three elements in hospitality, businesses will ensure a safe and pleasant environment for staff and patrons.
Length: 16 minutes
Produced: 2010
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The Angry Customer - DVD
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers Learn more| Our Price |
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Quality Customer Service - DVD
The hospitality industry is a dynamic, highly competitive, customer-focused industry. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and the role of management in maintaining quality customer service standards. Learn more
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Safety Puzzles for the Hospitality Industry
Use this book to reduce accidents, save lives and money, improve morale and productivity – all benefits of a solid safety program. Learn more| Our Price |
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Workplace Violence — Employee/Manager Combination DVD Package
Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Learn more| Our Price |
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The HACCP Food Safety Manual
"This manual makes food safety and HACCP simple to understand and easy to implement.very practical, yet comprehensive." --D. J. Inman Southwest Regional Food Specialist U.S. Food and Drug Administration The HACCP Food Safety Manual Developed for NASA in the 1960s, Hazard Analysis Critical Control Points (HACCP) represents a logical step forward in food safety management. Learn more| Our Price |
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The ART of Customer Service - DVD
Also Available for Video Streaming
This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).
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VNR's Encyclopedia of Hospitality and Tourism
About the Editors Mahmood A. Khan is Head of the Department of Hotel, Restaurant and Institutional Management at Virginia Polytechnic Institute and State University. Learn more| Our Price |
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Hospitality Industry - A Safety Training Manual
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Casino Operations Management, 2nd Edition - Book
Management personnel need a thorough understanding of the business side of the casino industry to ensure profitsâ and to avoid losses. It's a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino. Learn more| Our Price |
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Exploring Pathways in Hospitality and Tourism - DVD
Free Online PreviewApprenticeships and trainees combine work and structured training. Trainees have many features in common with apprenticeships, although trainees usually last only one to two years instead of three to four years. Learn more
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Advanced Hand and Power Tool Safety (Hospitality) DVD
Advanced Hand And Power Tool Safety - Although tools are extremely useful they can also be dangerous if not used correctly. Organizations such as Underwriters Laboratories, Consumer Product Safety Commission, OSHA, and ANSI have made major strides in evaluating and testing tools in an effort to make using tools safer.
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Hospitality Customer Service - Video on DVD
Hospitality Customer Service - The information in this program is one of the most important parts of your responsibilities regardless of your job. Not only will it help you be a better representative of the company, it will help you perform better on any job you may hold in the future. Our success is due to our hospitality standard of friendly courteous service that our guests depend on.
Topics included in this safety video are: hospitality and generally accepted standards.
Runtime: 7 Min.
WITH PURCHASE OF ANY ENGLISH VHS OR DVD YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom.
The CD-ROM of written materials may include: Leaders Guides, Questions & Answers, Manuals, and Power Points.
Contents vary depending on program.
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Hospitality Industry - Kitchen Safety Orientation DVD
YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.Contents vary depending on program.
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Wiley Handbook of Science and Technology for Homeland Security, 4 Volume Set
The Wiley Handbook of Science and Technology for Homeland Security is an essential and timely collection of resources designed to support the effective communication of homeland security research across all disciplines and institutional boundaries. Learn more| Our Price |
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Today In HR eNewsletter - FREE!
Today In HR Newsletter is a Monthly eNewsletter featuring articles, advices and ideas from industry experts. The newsletter delivers a diverse series of perspectives provided by human resources thought leaders, and delivers compelling updates on topics ranging from best practices for motivating employees, legal developments that affect how to do business, and much more.
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