Hospitality Training
What do You Say? - DVD
Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately Learn more| Our Price |
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It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD
With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, and hospitality.
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Click 'n Train Spanish/English : Violence in the Workplace - How to Prevent & Defuse for Employees PowerPoint
One-sixth of violent crimes occur in the workplace, and there are over 1.5 million incidents of workplace violence a year across America.
Click 'n Train PowerPoint® presentation will help you train your employees on how to recognize potential threats, how to defuse violent situations, and how to follow proper security procedures to prevent workplace violence. Learn more
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Working With You Is Killing Me - DVD
From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Learn more| Our Price |
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Start Right ...Stay Right: Orientation Basics - DVD
An easy-to-use training solution for communicating organizational expectations to new hires. Learn more| Our Price |
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How to Connect in Business...in 90 seconds or less - DVD
Free Online Preview Available!
How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.
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Love 'em Or Lose 'em: Employee Retention - DVD
Release - 2000
Video Streaming Also Available
Everyone is aware that employee retention is a growing and expensive problem for companies today.
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More Than a Gut Feeling III (Service & Hospitality Version) - DVD
Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.
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Team Building : What Makes a Good Team Player? - DVD
Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this film shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger. Learn more| Our Price |
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Let’s Face It: Harassment Training for Supervisors - DVD
Produced - 2007
Video Streaming Also Available!
Training managers and supervisors for their role in preventing and correcting harassment situations in the workplace is a critical concern for all employers.
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Jamie's Kitchen Fifteen Lessons onTeamwork - DVD (English)
Produced - 2004
About the program
"For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard.
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Customer Service Zone - DVD
Produced - 2007
Customer Service Zone Free Preview
In the galaxy of customer service, Curt Hinderman’s lost in space.
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The Angry Customer - New! (DVD)
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more| Our Price |
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Health, Safety and Security - DVD
Working in the hospitality industry can be a fun and rewarding experience, but it can also be an environment with many health and safety hazards. In this program, we look at how to know, understand and apply health, safety and security procedures in the workplace to ensure a safe environment for everyone. We discuss safe work practices and how to prepare for emergency situations. Through the use of two case studies, viewers follow a new employee and learn about the dos and don'ts of a safe working environment in two very different workplaces. By understanding the importance of these three elements in hospitality, businesses will ensure a safe and pleasant environment for staff and patrons.
Length: 16 minutes
Produced: 2010
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The Angry Customer - DVD
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers Learn more| Our Price |
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Quality Customer Service - DVD
The hospitality industry is a dynamic, highly competitive, customer-focused industry. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and the role of management in maintaining quality customer service standards. Learn more
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Safety Puzzles for the Hospitality Industry
Use this book to reduce accidents, save lives and money, improve morale and productivity – all benefits of a solid safety program. Learn more| Our Price |
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Workplace Violence — Employee/Manager Combination DVD Package
Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Learn more| Our Price |
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The HACCP Food Safety Manual
"This manual makes food safety and HACCP simple to understand and easy to implement.very practical, yet comprehensive." --D. J. Inman Southwest Regional Food Specialist U.S. Food and Drug Administration The HACCP Food Safety Manual Developed for NASA in the 1960s, Hazard Analysis Critical Control Points (HACCP) represents a logical step forward in food safety management. Learn more| Our Price |
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The ART of Customer Service - DVD
Also Available for Video Streaming
This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).
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VNR's Encyclopedia of Hospitality and Tourism
About the Editors Mahmood A. Khan is Head of the Department of Hotel, Restaurant and Institutional Management at Virginia Polytechnic Institute and State University. Learn more| Our Price |
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Hospitality Industry - A Safety Training Manual
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Casino Operations Management, 2nd Edition - Book
Management personnel need a thorough understanding of the business side of the casino industry to ensure profitsâ and to avoid losses. It's a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino. Learn more| Our Price |
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Exploring Pathways in Hospitality and Tourism - DVD
Free Online PreviewApprenticeships and trainees combine work and structured training. Trainees have many features in common with apprenticeships, although trainees usually last only one to two years instead of three to four years. Learn more
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Advanced Hand and Power Tool Safety (Hospitality) DVD
Advanced Hand And Power Tool Safety - Although tools are extremely useful they can also be dangerous if not used correctly. Organizations such as Underwriters Laboratories, Consumer Product Safety Commission, OSHA, and ANSI have made major strides in evaluating and testing tools in an effort to make using tools safer.
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