How to Connect in Healthcare...in 90 seconds or less - DVD

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.

This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.

Connecting in Healthcare is all about...

• Choosing the right ATTITUDE...be welcoming, empathetic, curious and resourceful
• Sending the right SIGNALS - ...with your face, body and voice.
• Get them TALKING - ...investing in listening pays off in trust.

Learn to...

• Increase patient satisfaction
• Strengthen co-worker relationships
• Improve customer service
• Raise productivity & fun at work

Program Includes:

• 1 How to Connect in Healthcare...in 90 seconds or less video (16 minutes)
• 10 Reminder Cards
• 1 52 Page leader's guide