Produced in 2000
This Program is Also Available for Video Streaming!
This light-hearted program raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior.
Learn moreProduced in 2000
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, careless failure has created a victim. At the doctor's, at the shoe shop, in the post office and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.
Three key pieces of evidence result from his inquiries:
This light-hearted program raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their ease.
The benefits
Program includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, PowerPoint slides/OHPs on disk and Self-study workbook on disk.
Online Video Streaming Option:
Cost
This program is offered on a per-play basis.
What is a play?
Beginning a program on a PC/Macintosh opens a three-hour viewing period which counts as one play. All programs can be completed in two hours or less.
License Term
Each license starts with a one year term. Purchasing additional plays extends the term for another year and any unused plays are extended as well. Otherwise, after one year, the term is ended and unused plays are lost. The license is terminated when all purchased plays are exhausted.
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