I'll Be Back - DVD

Languages: English, Spanish, French, Portuguese
Length: 25:00

Your business is not what you sell, it's who you serve. When you take care of the customer - doing everything you can to meet their expectations - they're sure to utter those three magic words..."I'll be back!"

For more than 30 years, restaurateur, Bob Farrell, EXCELLED in an industry that has an 80% failure rate.

Opening over 150 restaurants without a single failure, including the enormously popular Farrell's Ice Cream Parlors of the 1970's, Bob Farrell is a master at serving the customer. Called by many, "The most impassioned customer service guru of our time", Bob Farrell shares his unique insights and passion for service with heart-felt conviction.

As an added feature, Bob Farrell interviews his good friend Jack McMillan, former co-chairman of Nordstrom, a company cited more than any other as the gold standard for customer service.

The 4 Ingredients to Bring Customers Back...

• 1. SERVICE
• 2. CONSISTENCY
• 3. ATTITUDE
• 4. TEAMWORK

Includes:

• I'll Be Back on DVD
• 1 Leader's Guide