An Inside Job - DVD
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business.
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Additional information about: An Inside Job - DVD
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
- Identify your internal customers
- Consult them about their needs
- Serve them as though external customers.
The benefits
- Suitable for everyone in a customer-focused industry
- Simple three-step process for adopting and motivating internal care awareness
Programme includes: DVD(23 mins) , Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
